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Help Desk Technical Support I

Employer
AAA Texas
Location
Coppell, Texas
Salary
Not Specified
Closing date
Feb 28, 2019

View more

Category
IT
Job Type
Not Specified
Career Level
Not Specified

Job Details

 

The Road to Success Starts Here!

 

The Automobile Club of Southern California is seeking career-minded individuals for our Help Desk Analyst I opportunity in Coppell, TX.

 

Provide quality first-level technical support to enterprise staff, giving prompt, and professional resolution to questions or problems related to enterprise standard client software (off the shelf as well as internally developed), hardware, printers, voice systems, internet access, and network connectivity. Perform quality assurance reviews and assist management with vendor dispatch and outage notification processing. Act as mentor and technical resource to level one support personnel.


Qualifications

Successful candidates have the following qualifications:

  • 2 - 3 years' experience in a high volume call center environment supporting desktops, Microsoft Office products, remote assistance and other infrastructure related hardware and software. 
  • Must have strong communication and customer service skills. Experience using BMC Remedy problem management tool preferred. 
  • High School Diploma, GED, or equivalent certification required. BS in information technology related field preferred. 
  • Course work in a recognized certification program (A+, MCSE, MCP, etc.) desired

Benefits:

*         Health Coverage for Medical, Dental, Vision

*         Paid time off including Vacation, Illness and Holidays

*         Life Insurance

*         Disability Coverage

*         Pension

*         401k Savings Plan

*         Employee Discounts

*         Career opportunities across multiple business lines and states

'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

 

AAA is an Equal Opportunity Employer.

 

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance


To apply for this position please CLICK HERE

Company

AAA Texas Jobs

Who We Are The Auto Club Enterprise family is comprised of the following companies, all with common objectives and purposes, such as service to our members: • Auto Club Southern California • AAA Hawaii, LLC • AAA New Mexico, LLC • AAA Texas, LLC • AAA Northern New England • AAA Missouri, LLC • AAA Alabama, LLC We are a member of the American Automobile Association (AAA), the national federation to which all AAA clubs belong.

What We Do The Auto Club Enterprise is more than roadside assistance. We are there for our members when they need a vacation, insurance, car buying assistance, maps and TourBook® guides, skilled auto repair and maintenance, highway safety tips, and so much more. • Over 10 million members • More than 9,000 employees • Over 110 locations • Auto, home & watercraft insurance • Life insurance • Financial products and services • Auto-buying services • Auto diagnostic services • Nearly 1,000 Approved Auto Repair facilities • Motorist and safety advocacy • Full-service travel agency • Roadside assistance

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