Customer Service Rep I
- Employer
- Assurant
- Location
- Miami, Florida
- Salary
- Not Specified
- Closing date
- Mar 13, 2019
View more
- Category
- Customer Service
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
- You love helping and connecting with people
- Youre a problem solver who likes to think on their feet and enjoys a challenge
- You thrive in a fast paced, changing environment
- The diversity - every day and every customer is different
- The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team
- Medical benefits begin on your first day
- Monthly incentive plan option to earn additional $200-$300/month
- Tuition reimbursement available after 6 months up to $5000/annually
- Competitive paid time off
- Shift differential for nights and weekend
- Provide superior service to our customer who have purchased extended warranty contracts for wireless cell phone handsets.
- This role requires listening to our customers concerns and showing empathy while resolving their issue
- Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges
- A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.
- Assurant helps people protect what matters most to them
- We have been around for a while with our roots tracing back to 1892
- We are a Fortune 300 company employing approximately 15,000 people in 16 countries
- We provide specialty protection products and related services to safeguard against risks
- Strong attention to detail
- Love talking to people and ability to WOW customers on every call
- Excellent verbal, written, and listening skills
- Relentless drive to own the customers problem and resolve it
- Ability to adapt well to change
- Ability to work well in a fast-paced work environment
- Ability to think outside of the box to resolve problems
- Ability to multi-task using technology, including call handling
- Minimum high school diploma or GED
Company
At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.
The brands people trust ... trust Assurant.
We help our clients connect and protect over 300 million consumers around the world.
We have 125 years of experience, 14,000 employees and operate in 21 countries.
Our unwavering purpose
We protect what matters most.
Our uncompromising values
Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.
COMMON SENSE
We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.
COMMON DECENCY
We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.
UNCOMMON THINKING
We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.
COMMON RESULTS
We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.
- Website
- https://jobs.assurant.com/
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