Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Job Summary

Under limited supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired in South Jersey. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. This role may be performed in an office, virturally, drive-in location or in the Field. The individual provides work guidance and direction to less senior employees. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities

Customer Service

Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues

Reviews customer satisfaction results; works independently to create personal action plans

File Documentation and Reporting

Summarizes documents and enters into claim system notes

Documents a claim file with notes, evaluations and decision making process

May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly.

Damage Estimating

Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss

Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates parts

Prepares, reviews, reconciles and/or approves supplements

Conditions vehicles and prepares report for customer

Determines valuation of salvage

Evaluates diminished value in a moderately complex or occasionally complex claim

Triage moderately complex and occasionally complex total loss claims

Claim Payment Processes - Issuance and Authority

Processes claims payments

Initiates payments (QCP, Fast Mobile Epay, etc) and pays appropriate parties

Negotiation and Settlement Guidance

Negotiates and Settles moderately complex and occasionally complex claims in accordance with business unit best practices

Other Projects and Responsibilities

Responds to moderately complex and occasionally complex arbitrations contentions

May participate in one or more moderately complex and occasionally complex special assignments

May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects

Job Description

Job Summary

Under limited supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired in South Jersey. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. This role may be performed in an office, virturally, drive-in location or in the Field. The individual provides work guidance and direction to less senior employees. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities

Customer Service

Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues

Reviews customer satisfaction results; works independently to create personal action plans

File Documentation and Reporting

Summarizes documents and enters into claim system notes

Documents a claim file with notes, evaluations and decision making process

May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly.

Damage Estimating

Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss

Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates parts

Prepares, reviews, reconciles and/or approves supplements

Conditions vehicles and prepares report for customer

Determines valuation of salvage

Evaluates diminished value in a moderately complex or occasionally complex claim

Triage moderately complex and occasionally complex total loss claims

Claim Payment Processes - Issuance and Authority

Processes claims payments

Initiates payments (QCP, Fast Mobile Epay, etc) and pays appropriate parties

Negotiation and Settlement Guidance

Negotiates and Settles moderately complex and occasionally complex claims in accordance with business unit best practices

Other Projects and Responsibilities

Responds to moderately complex and occasionally complex arbitrations contentions

May participate in one or more moderately complex and occasionally complex special assignments

May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects

Job Qualifications

Knowledge/Skills/Abilities/Experience

Bachelors degree in related field preferred or equivalent experience

Ability to interact effectively with internal or external customers and act with empathy

Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation

Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit

Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data

Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis

Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives

Applies general and occasionally broad negotiation and/or arbitration skills

Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships

Applies general and occasionally broad problem solving skills to continuously improve business outcomes

Ability to investigate, evaluate, negotiate and settle moderately complex and occasionally complex claims

Provides individual decision making within authority limits

Has and maintains all appropriate licenses and registrations for the role per state requirements

This role may be virtual and the adjuster may handle work utilizing the Virtual Triage Tool

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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