Auto Technician (Appraiser)
- Employer
- Allstate Insurance Company
- Location
- Bridgewater, New Jersey
- Salary
- Not Specified
- Closing date
- Feb 24, 2019
View more
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Job Summary
Under limited supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired in South Jersey. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. This role may be performed in an office, virturally, drive-in location or in the Field. The individual provides work guidance and direction to less senior employees. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.
Key Responsibilities
Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; works independently to create personal action plans
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly.
Damage Estimating
Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss
Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates parts
Prepares, reviews, reconciles and/or approves supplements
Conditions vehicles and prepares report for customer
Determines valuation of salvage
Evaluates diminished value in a moderately complex or occasionally complex claim
Triage moderately complex and occasionally complex total loss claims
Claim Payment Processes - Issuance and Authority
Processes claims payments
Initiates payments (QCP, Fast Mobile Epay, etc) and pays appropriate parties
Negotiation and Settlement Guidance
Negotiates and Settles moderately complex and occasionally complex claims in accordance with business unit best practices
Other Projects and Responsibilities
Responds to moderately complex and occasionally complex arbitrations contentions
May participate in one or more moderately complex and occasionally complex special assignments
May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects
Job Description
Job Summary
Under limited supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired in South Jersey. The individual virtually or physically inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, completes total loss valuations and negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers, and estimates repair times for rental/loss of use. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. This role may be performed in an office, virturally, drive-in location or in the Field. The individual provides work guidance and direction to less senior employees. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.
Key Responsibilities
Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; works independently to create personal action plans
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
May work the Triage Tool and partners with the Good Hands Repair Network for vehicles that may be potential total losses, and determines reparability and if repairs can be settled rapidly.
Damage Estimating
Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss
Prepares damage estimates or valuation for moderately complex or occasionally complex claims and locates parts
Prepares, reviews, reconciles and/or approves supplements
Conditions vehicles and prepares report for customer
Determines valuation of salvage
Evaluates diminished value in a moderately complex or occasionally complex claim
Triage moderately complex and occasionally complex total loss claims
Claim Payment Processes - Issuance and Authority
Processes claims payments
Initiates payments (QCP, Fast Mobile Epay, etc) and pays appropriate parties
Negotiation and Settlement Guidance
Negotiates and Settles moderately complex and occasionally complex claims in accordance with business unit best practices
Other Projects and Responsibilities
Responds to moderately complex and occasionally complex arbitrations contentions
May participate in one or more moderately complex and occasionally complex special assignments
May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects
Job Qualifications
Knowledge/Skills/Abilities/Experience
Bachelors degree in related field preferred or equivalent experience
Ability to interact effectively with internal or external customers and act with empathy
Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit
Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis
Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives
Applies general and occasionally broad negotiation and/or arbitration skills
Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships
Applies general and occasionally broad problem solving skills to continuously improve business outcomes
Ability to investigate, evaluate, negotiate and settle moderately complex and occasionally complex claims
Provides individual decision making within authority limits
Has and maintains all appropriate licenses and registrations for the role per state requirements
This role may be virtual and the adjuster may handle work utilizing the Virtual Triage Tool
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
Company
- Website
- https://www.allstate.com/
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