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Workers' Compensation Claims Support Supervisor

Employer
ICW Group
Location
Sacramento, California
Salary
Not Specified
Closing date
Mar 20, 2019

Job Details

ICW Group Insurance Companies is recognized nationally as an insurance leader in helping policyholders achieve fewer and less costly claims in both Property & Workers' Compensation. We are looking for a talented Workers' Compensation Claims Support Supervisor to join our Claims team. The Workers' Compensation Claims Support Supervisor oversees a portion of claims support staff to ensure overall quality and efficiency of the claims support work product.

About your job:

  • Manage a claims support unit in the performance of their daily activities for Claims Department
  • Organizes the team workload, assigns projects and manages resources and results
  • Sets performance expectations, team and individual goals and timelines in alignment with department management
  • Provides regular feedback and coaching to team members
  • Mentors and develops staff to further their skills, knowledge and professional practice; creates and monitors development plans
  • Provides organization and skill development for new team members
  • Prepares and conducts performance evaluations
  • Ensures staffing coverage for the team is available to support customer needs
  • Hires, fires, prepares disciplinary actions and other managerial responsibilities for his/her direct reports
  • Prepares for and conducts team meetings and training sessions
  • Reviews work for accuracy, quality and completeness ensuring assignments are delivered according to established schedules
  • Assigns work to meet completion dates
  • Creates workflows and accountabilities specific to the needs of the Claims product
  • Trains claims support staff on all procedures
  • Monitors workflow and quality of all support staff
  • Conducts audits of assigned staff
  • Provides senior management with statistical reports
  • Communicates with insureds and agents with case updates when necessary

From an Experience and Education Point of View:

  • High school diploma or general education degree (GED)
  • Strong understanding of insurance claims principles
  • 1-3 years experience in a claims support role
  • Excellent verbal and written communication skills, time management and organizational skills
  • Must be detailed oriented, team player and have a sense of urgency for execution
  • Excellent phone skills
  • Strong computer typing skills and data entry experience
  • Ability to multitask
  • Prior supervisory experience is preferred
  • Ability to read, write and comprehend simple instructions, short correspondence and memos
  • Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
  • Ability to add, subtract, multiply and divide using whole numbers, common factions and decimals
  • Ability to compute rate, ration and percent to draw and interpret bar graphs
  • Ability to apply common sense understanding to resolve issues and problems that arise
  • Ability to deal with problems involving several concrete variables in standardized situations

Does this Sound Like You? If so, we would love for you to bring your talents to ICW Group!

Company

 

ICW Header

 

Headquartered in San Diego, ICW Group is a multi-line insurer that provides coverage solutions to businesses through a network of independent agents and brokers. ICW Group offers three types of insurance—workers' compensation, earthquake and auto insurance. Known for meeting the needs of its policyholders, ICW Group prides itself on providing service that is truly customer-centric. In recent years, ICW Group has earned a reputation for helping policyholders achieve fewer and less costly claims. The company accomplishes this through extensive risk management expertise, highly proactive claims handling, and aggressive fraud monitoring.

At ICW Group, our focus and passion is offering great insurance products, services and experiences. We honor our commitments to our customers, our communities and each other to ensure that you have a better today and a safer tomorrow. With our home office in sunny San Diego, CA and with 10 branches across the U.S., ICW Group has over 40 years of experience in property and casualty insurance. Our passionate and creative team members are the power behind our successful business. 

A strategic investment in innovation today is critical to our success in the future. Our leaders welcome people who are eager to bring the power of innovation, the willingness to try something different or adopt a new approach or technology as we evolve to meet the needs of our customers and agents. Our culture fosters experimentation in models, processes, and products in an effort to move forward and help shape not only ICW Group’s future but the insurance marketplace as a whole. 

ICW Group is committed to the satisfaction of our customers and recognizes that satisfied, contributing Team Members are the foundation of a superior customer experience. With a team of 880, our enterprise is sized just right to provide broad challenging job responsibilities in a more personal environment. An important part of this personal approach to your success is our commitment to health and wellness. We provide a comprehensive program to help you maintain your total health because we believe that being at your personal and professional best is important to you and your family. 

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