Claims Representative
- Employer
- Fred C Church Insurance
- Location
- Lowell, Massachusetts
- Salary
- Based on experience level
- Closing date
- Apr 8, 2019
View more
- Category
- Claims, Customer Service, Sales
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
Summary:
A Personal Insurance Claims Representative, will be responsible for, advising clients throughout the claims process, reporting of loss, and positively advocating on behalf of the client.
Primary Job Duties and Responsibilities
- Recognize each client’s needs and respond to those needs with suggestions and recommendations regarding their insurance and their loss.
- Report and set up losses immediately. Assist and advise clients of what to expect next.
- Review coverages with client and explain if under-insured.
- Advise Company of possible fraud cases.
- Understand carrier’s procedures and requirements and be familiar with their website.
- Document all conversations with clients and companies.
- Develop and maintain a working knowledge of the agency’s management system.
- Maintain current knowledge of new products and coverage available to our clients.
- Inform and collaborate with Account Managers for potential account enhancements.
- Perform other specific duties and projects as assigned by management.
Skills and Abilities
- Excellent interpersonal skills.
- Strong verbal and written communication skills.
- A thorough understanding of all personal lines products.
- Flexibility to manage, coordinate, and prioritize assignments and responsibilities.
- Consistent attention to detail and accuracy in all aspects of work.
- Strong working knowledge of Word, Excel, and Microsoft Outlook preferred.
- Ability to adapt to change and manage stressful situations professionally.
- Ability to work in and contribute to culture of teamwork and cooperation.
Education and Experience Requirements
- High School diploma.
- Previous insurance education.
- Producer License required.
Company
More Than a Job
When you have a team of people who are all working toward the same goal, something just clicks. We don’t just think the company culture at Fred C. Church makes it fun to be an employee here—we know it does. From company outings, employee appreciation and volunteer efforts to simply the way we do business both internally and externally, we’ve worked hard to create an environment we’re proud to be in each day. See what we mean for yourself.
Employee Benefits
- Equal Employment Opportunity Employer
- 35-hour scheduled work week
- Overtime pay for hours in excess of 40/week, if eligible
- Annual Performance and Compensation Reviews
- 12 paid holidays annually
- Summer Fridays Memorial Day- Labor Day
- On-site Gym
- Up to 5 weeks paid vacations annually, depending on service time
- Paid Community Service Days
- 10 paid sick/personal days annually
- Paid Bereavement Leave
- Group Medical Insurance
- Group Dental Insurance
- Prescription Drug Plan
- Flexible Spending Account with Debit Card access
- Group Life Insurance
- Short Term Disability
- Long Term Disability
- Long Term Care Plan
- 401(k) Retirement Savings Plan – up to 3% of your compensation contributed by the company
- Employee Stock Ownership Plan – four years fully vested
- Employee Referral Bonus Program – up to $2,000
- Educational Benefits – paid tuition, books, expenses, and bonuses for professional designations
- Career paths for employees
- Dress Code – business casual Fridays: Jeans Day
- Website
- https://www.fredcchurch.com/our-story-insurance-careers/
- Telephone
- 9783227224
- Location
-
41 Wellman St.
Lowell
Massachusetts
01851
US
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