WeGoLook is a tech company, but what we do is extremely customer & community-centric. So we need team members who truly care about the needs of our customers, both individuals and businesses, as well as our thousands of Lookers across the country and world.

Whether its helping with a simple question or solving a complex issue, Customer Support knows our corporate clients inside and out, empathizes with individual consumers, and does everything necessary to ensure a consistently positive experience. If youve ever had a bad customer support experience (and who hasnt?) then we want it to be your mission to provide awesome support with a team of attentive, caring, critical thinkers who are excited to be a part of our growing team. Our Customer Call Center is a unique and great place to work! If you are looking for something outside of the norm, like to talk on the phone and want to come to work everyday because you love your job - look no further!

• Provide first level contact and convey resolutions to customer issues
• Field general information requests on services, pricing, etc. via email and phone.
• Aid customers in the ordering process and answer basic ordering questions.
• Accept phone calls concerning inquiries, confirmations, and complaints.
• Send well-constructed and thorough written emails to prospective customers, on-site Lookers.
• Track, route and redirect tickets correctly among departments
• Properly escalate unresolved tickets or issues to the next level of support or management
• Ensure that SLA requirements are met on all tickets .
• Assist in other job functions during peak times.

• Has excellent customer service skills (organized, detail-oriented, and sincerely empathetic).
• Comfortable with rapid change
• Has strong written and oral communication skills
• Can clearly communicate service features and benefits.
• Has an ability to make decisions with little direction.
• Is proactive in identifying new opportunities, solving problems, and prioritizing efforts.
• Pays strong attention to detail both with respect to customer needs and the quality of your work.
• Can learn new processes quickly and multi-task in a fast-paced, constantly changing environment.
• Is comfortable with computers & mobile technology and learning new software systems.
• Can Type 40+ WPM
• Has at least 1 year of customer service experience
• We are seeking candidates willing to work 35-40 hours per week but capable/willing to work extended hours (overtime as requested) to meet company peaks.
• Prefer candidates with at least 1-2 years of work experience years under your belt

WeGoLook operates as an independent subsidiary of Crawford & Company with over 130 employees and 40,000 independent contractors dedicated to operations. WeGoLook is mobile technology company featuring a crowdsourced platform of 36,000+ 'Lookers'; nationwide to complete on-demand field services, including inspections and custom tasking. Our agents, known as Lookers, collect field data, photos, and video via the WeGoLook mobile app and/or complete custom tasking, such as item pickup, delivery, document research and more. WeGoLook specializes in verifying autos, properties, boats, heavy equipment, antiques, electronics, furniture, RVs and other assets. WeGoLook has expanded to international markets, including the United Kingdom, Canada, and Australia with other countries soon to follow.