UFG offers you an award-winning workplace and a trustworthy, financially stable company. While weve always known our commitment to employees and financial stewardship, it is good to have others recognize our dedicated efforts. We've been named a Top Workplace for four consecutive years, and included on Forbes Americas Most Trustworthy Financial Companies every year since 2014. Additionally, UFG is a super-regional property and casualty insurer rated A (Excellent) by A.M. Best Company.

In this highly visible position, you will make a big impact within the Commercial Insurance Underwriting Team by being responsible for accurate data entry while making prudent business decisions. Your primary goals are to deliver high level customer service to internal and external partners and contribute to the overall success of the Underwriting Team; delivering quality work output while balancing production to meet and exceed our established service standards. Your ability to perform at a high level in an ever-changing work environment will lead to your success in this role.

• Deliver excellent customer service involving duties such as responding to agents status requests and handling routine telephone inquiries from others including but not limited to agents, insureds, other departments, and underwriters; initiate contacts with agency to obtain additional information as required.
• Accurate entry of statistical information and computing of premium to generate a legal contract for the insured including new and renewal policy contracts, endorsements, cancellations, reporting forms and initial entries for applications and quotes
• Assist underwriters with information gathering and written correspondence
• Ongoing communication of progress and challenges to Support Staff Supervisor
• Perform other duties as assigned

• High School degree or GED required. Two or four-year degree preferred
• Minimum 2 years of customer service experience
• Minimum of 2 years of insurance industry experience preferred
• Must be willing to earn a Certificate in General Insurance (AINS) within 2 years of hire date, along with completing other continuing insurance education courses

ATTRIBUTES WE SEEK

• Promote a positive and professional image and develop productive relationships with both co-workers and external partners
• Demonstrate an open-minded, team-oriented, collaborative work style
• Ability to react well to change in both system and workflows
• Good memory retention levels for detailed work
• Ability to handle large workload and prioritize to meet deadlines
• Strong analytical and math skills