Insurance Agent

Universal Property & Casualty Insurance Company is adding fulltime agents to their new product, Universaldirect.com. Universaldirect.com offers the consumer the ability to complete an insurance quote and bind coverage online. The licensed agent would be responsible for accepting chat requests through the website, as well as, handling in bound calls from consumers that have questions throughout the quoting process. The agent will need to have knowledge of property insurance and excellent customer service skills.

The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Essential Job Functions

• Answer a high volume of in-bound calls relating to homeowners insurance policies
• Resolve customer grievances
• Gain cursory knowledge of UPCIC manuals, guidelines, policies and procedures
• Answer questions about products and services
• Process endorsements and policy changes
• Take payments on new and existing accounts
• Note details of all calls and/or transactions on file.
• Ability to accomplish daily goals
• Have regular and reliable attendance
• Adhere to policies and procedures of employee handbook
• Perform other duties as assigned

Required Knowledge, Skills & Ability

• 2-20 or 20-44 insurance license with the Florida Department of Financial Services
• 4-40 insurance license acceptable, at minimum the 20-44 must be attained within 60 days of hire
• Proficient in Microsoft Office including Word, Excel and Outlook
• Reading, writing, typing and computing skills necessary to do the job
• Possesses some degree of creativity and latitude
• Must have interpersonal skills
• Ability to communicate listening, speaking and writing skills
• Ability to manage multiple tasks simultaneously
• 10 key typing

Benefit Highlights

• Medical, dental and vision insurance (post 60-day probationary period)
• 401(k) Retirement Plan with a Company match up to 5% of your contribution and match are fully-vested (post 90-day probationary period)
• Paid vacation (post 90-day probationary period)
• Free health club membership

Universal Insurance Holdings, Inc. is an Equal Opportunity Employer. We consider the best qualified individuals available, without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

By submitting your resume for this position, you understand and agree that Universal Insurance Holdings, Inc., may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.