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Claims Category Management Director

Employer
Allstate Insurance Company
Location
Northbrook, Illinois
Salary
Not Specified
Closing date
Feb 28, 2019

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Job Details

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Claims Category Director serves as a trusted advisor to the Claims business unit in support of their achievement of priorities requiring the engagement of third party suppliers. The Claims Category Director is responsible for the creation and management of Claims category and subcategory strategies which contemplate 3rd party needs across the Allstate Family of Companies. The primary goal of this role is to deliver value, where value equals unit cost optimization, demand management considerations, quality levels improvements, cycle time reductions, risk- return management, customer satisfaction improvements and the delivery of innovation. The Claims Category Director is responsible for leveraging their deep industry and supplier knowledge to create and manage category strategies which direct the business unit on how we will address changes happening in the industry, sustainable supply chain practices, integrate inclusive supply chain practices, use of enabling technologies, and shape category specific policy requirements to deliver measurable. Execution of the category strategies will be done in partnership with other SPS leaders - Business Partner, Sourcing Management, Procurement Operations and Supplier Management, along with other areas across the enterprise responsible for managing risk (ex: Privacy, Security, Law and Regulation).

Key Responsibilities

  • Engage with the Business Relationship Partner, multiple stakeholders and senior executives to design and implement category management strategies and develop internal and supplier relationships which enable creations of annual goals, forecasted spend, savings expectations and performance objectives that extract maximum value from the current and potential supplier base.
  • Partner across Claims Auto, Property, Casualty in the Allstate Family of Companies to develop forward Looking sourcing and category management strategies for the acquisition of Claim goods/services; key output is a rolling 12-18 month pipeline.
  • Provide leadership and coaching in the supplier selection and contract negotiation process and achieve best value by: (a) supporting the appropriate sourcing process for new contracts, (b) supporting the contract negotiation strategy and (c) assisting in contract implementation activities and (d) and the identification of opportunities for expanded supplier relationships.
  • Monitor category and/or supplier spending, both in aggregate and via patterns/cycles, and continuously evaluate options to reduce total cost of ownership by applying depth understanding of suppliers capabilities, capacity and overall financial stability.
  • Drive continuous year over year improvements and increasing addressable Claims spending under procurement management.
  • Stimulate and support supplier innovation; develop existing and emerging market intelligence and benchmarking; act as subject matter expert in category and supplier market dynamics; proactively identify new markets and supplier sources.
  • Work with Legal, Risk Management and other corporate governance teams to ensure that a framework of policies, practices and procedures are in place to promote prudent risk taking, effective change management, and good corporate governance across the Claims sourcing and contract functions.

Supervisory Responsibilities:

  • Supervisory Responsibilities:
  • Individual must have proven experience as a supervisor or relevant role.
  • Set goals for performance and deadlines in ways that comply with companys plans and vision and communicate them to subordinates
  • Organizing workflow and ensuring that employees understand their duties or delegated tasks
  • Monitoring employee productivity and providing constructive feedback and coaching
  • Maintain timekeeping and personnel records
  • Pass on information from upper management to employees and vice versa
  • Prepare and submit performance reports
  • Decide on reward and promotion based on performance
  • Hire and train new employees
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Job Qualifications

Education and Experience

  • Bachelors degree in business, supply chain, finance or related field
  • MBA, CPM or CPSM and/or CPCU strongly preferred
  • Business experience in sourcing and procurement, supplier management, or relevant business/Insurance industry 15 + years
  • Extensive knowledge of procurement techniques and principals including: sourcing process, negotiations, contracting, supplier management, supplier diversity, industry/trend analysis, metrics and measurements and procurement tools, 5+ years
  • Successful track record within Procurement Operations, 5 + years
  • Robust category experience/expertise

Functional Skills

  • Advanced ability to influence and persuade others to achieve results by thinking strategically, communicating clearly and fostering mutually beneficial internal and external relationships.
  • Demonstrates a high-level understanding of relevant procurement processes (e.g., category management, strategic sourcing, contract management, purchasing) and can apply breadth and depth of category knowledge to engage in strategic conversations and decisioning.
  • Advanced understanding of internal business processes, external customer segments, strategic direction and business objectives.
  • Ability to think strategically, conceptually and analytically to assess problems, identify and consider potential solutions, and make timely recommendations.
  • Ability to work effectively in a matrix environment
  • Advanced ability to manage multiple complex, high profile projects.
  • Advanced application of systems thinking requiring focus on constituent parts interrelated to how a system works over time and in relation to a larger system
  • Advanced/demonstrated written and verbal communication skills; ability to leverage Microsoft office tools to visually depict information
  • Advanced data analytics, analysis and modeling

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.


As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
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