Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what theyve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.

At Brighthouse Financial, were fostering a culture where diverse backgrounds and experiences are celebrated, and different ideas are heard and respected. We believe that by creating an inclusive workplace, were better able to attract and retain our talent, provide valuable solutions that meet the needs of our advisors and their clients, and deliver on our mission of helping more people achieve financial security. Were seeking passionate, high-performing team member to join us. Sound like you? Read on.

How This Role Contributes to Brighthouse Financial:

The Insurance Operations Process Analyst works directly with Third Party Administrators (TPAs) to review and take action on operational process escalations relating to the administration of BHF new and inforce insurance policies and annuities contracts. This position plays a critical role in ensuring a consistent service experience by providing fast response and resolution time to TPAs, and consistent adherence to BHF Operations policies and procedures.

Key Responsibilities:

• Address operational escalations from TPAs that require review and approval from BHF relating to premium and billing / policy administration / claims (e.g., disbursement over prescribed threshold)
• Assist Advisor and Client Experience in addressing service-related complaints relating to operational processes
• Collaborate with Compliance to identify operational errors or inefficiencies and discuss process enhancements in accordance with applicable policies and procedures and state and regulatory requirements
• Work with Strategic Initiative Management to oversee change management processes regarding the maintenance of policies and procedures at the TPA and within BHF
• Act as subject matter expert for operations processes (e.g., assist with building business requirement documents, research and respond to inquiries received from the business to clarify procedures or process-related questions

Essential Business Experience and Technical Skills:

• 3 - 5+ years of experience in the life insurance and annuity industry, with a focus on managing operational processes and workflows
• Proficient understanding of life and annuity sales channels
• Strong written and verbal communication skills
• Strong annuity and life insurance product acumen
• Excellent time management skills and attention to detail
• Undergraduate degree required

Travel:

Less than 5%