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Associate Supervisor

Employer
Assurant
Location
Rapid City, South Dakota
Salary
Not Specified
Closing date
Apr 2, 2019

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Job Details

As an Associate Supervisor, you will go through extensive training and development to build your career at Assurant as a Supervisor. You will learn to plan, organize, lead, control, and coordinate the day-to-day activities of a team of customer care associates. This position reports to the Operational Manager of the department.


Primary Job Accountabilities/Responsibilities

  • Monitor direct employees' work levels and review work performance.
  • Confer with personnel, such as management, quality assurance, workforce, and other support groups to coordinate work activities
  • Counsel of employees about work-related issues and assist employees to correct job-skill deficiencies.
  • Completion of operational or personnel records, such as time and productivity records,
  • Completion of performance reports and attendance documents required for their direct reports.
  • Participates in the development of short- and long-term goals and plans for his or her work group.
  • Communicates approved policies and procedures to subordinates and ensures compliance. Recommends change to policies and procedures as necessary and may participate in the development and implementation of such changes.
  • Recommends the hiring of subordinates. Develops them, evaluates their performance, and (when necessary) recommends their discipline and discharge.
  • Directly supervises front-line employees; coaching, training, monitoring calls, and conducting performance reviews.
  • Reviews associate productivity reports.
  • Maintains records related to work group performance, attendance, expenditures, and so forth. Prepares or assists in the preparation of related reports. May conduct or participate in the analyses and resolution of operational problems.
  • Develop positive morale and team atmosphere to enhance employment experience of subordinates and positively impact associate engagement. Assist with the development, implementation and administration of incentive/motivational programs.
  • Oversight of their call center team for performance, quality and productivity.
  • Supervises the daily workload of a team of frontline associates.
  • Will be responsible for initially five to ten direct associates and then grow to twenty to twenty-five when responsible for a full team.

Basic Qualifications Required - Experience, Skills, and Knowledge

  • High school diploma or equivalent
  • 1 year of customer service experience
  • Exhibit leadership qualities verifiable by current or former leaders recommendation. A current recommendation letter must be attached to your application.

Other Requirements:

  • Some travel may be required for visits to other sites or for training. Less than 10%
  • Ability to multitask
  • Excellent written and verbal communication skills
  • Ensure adherence to company policies and process standards, while maintaining employee morale and overseeing the performance of new and existing staff
  • Must have the ability to work independently and in a team environment.
  • Must have the ability to interact effectively and positively with all levels of company personnel as well as external personnel.
  • Must have the ability to work in a fast-paced environment and able to handle multiple priorities simultaneously.
  • Must be available to work extra hours, weekends and holidays as needed

Preferred Experience, Skills, and Knowledge

  • Bachelors degree or equivalent
  • 2 years of Customer Service related experience
  • Experience with Microsoft Word, Excel, PowerPoint, Outlook and OneNote


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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