Training Specialist

Hallmark Financial Services, Inc. is a diversified specialty property/casualty insurer with offices in Dallas-Fort Worth, San Antonio, Chicago, Los Angeles and Atlanta. Hallmark markets, underwrites and services approximately half a billion dollars annually in commercial and personal insurance premiums in select markets. Hallmark is headquartered in Fort Worth, Texas and its common stock is listed on NASDAQ under the symbol "HALL." 　

As Hallmark continues to grow, we strive to find talented, innovative and creative professionals to join our team. We offer very competitive compensation and benefit packages combined with a team atmosphere that encourages independent initiative and professional growth.

Job Title: Training Specialist

Job Summary: The Training Specialist is responsible for the effective design and delivery of high-quality training and development programs for Underwriting/Policy Administration department team members including Customer Contact Center, Underwriting, and Premium Accounting. 

Essential Duties and Responsibilities:

• Conducts new hire and ongoing training via classroom and on-the-job instruction, incorporating a variety of presentation methods and applications
• Design training modules and determine appropriate delivery methods such as individual training, group instruction, lectures or demonstrations
• Develop and actively manage training curriculum, job aids, and online knowledge base that is clear, concise and accurate
• Partners with Department leaders to assess training needs, identify and close knowledge/performance gaps, and implement performance improvement plans for new and existing employees
• Track and coordinate team members’ P&C licensing and ongoing CE training
• Evaluate trainees to measure progress and confirm effectiveness of training
• May assist in quality monitoring or quality audit processes
• Other ad hoc training or quality projects, as assigned

Education and/or Experience

• Bachelor’s Degree in relevant field preferred
• 3 – 5 years P&C Personal Lines experience in Training, Policy Operations, Underwriting and/or Sales, with some supervisory/management experience 
• Training certification, CPCU, or other insurance industry designation and active Property & Casualty license highly desired
• Obtain or maintain appropriate licensing or educational requirements to be able to teach classes for continuing education requirements

Knowledge/Skills

• Engaging presentation and public speaking skills
• Detail oriented with strong written communication skills and the ability to edit own and other’s work

• Demonstrated success in a fast paced environment demanding self- reliance, team spirit, and superior people skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to collaborate with others and establish strong working relationships throughout the organization
• Ability to assess training needs and identify the difference between coaching and training
• Must be able to work flexible hours and be open to schedule changes, as needed
• Bilingual – English/Spanish is a plus