Emergency Roadside Specialist

AAA Texas

Emergency Roadside Specialist

Location:  Coppell

Full-Time

Swing Shift

AAA is a member service organization affiliated with the national AAA network.  With offices across the U.S., we're united by common mission and common values of excellent member service.  With more than 15,000 employee in 22 states, we provide legendary service to over 16 million loyal members.  With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.

As an Emergency Roadside Specialist you are bringing your expertise to a best-in-class organization that is passionate about delivering legendary service to our members. As a representative of this team you will:

• Exceed member expectations by demonstrating concern for member safety.
• In a fast paced call center environment process member requests for roadside assistance.
• Keep members informed of the status and progress of their requests.
• Possess the ability to effectively diffuse high tension situations.

What you'll bring

• A passion for helping people and exceeding their expectations.
• The confidence, job knowledge and ability to utilize available resources to provide excellent member service.
• Ability to succeed in a structured, goal oriented environment.
• Commitment to completing the entire six-week training schedule without interruption.
• Call center experience preferred, but not mandatory. Prior customer service work in any field is preferred.
• Excellent written/verbal/computer skills.
• High School diploma, GED or equivalent.
• Successful completion of Auto Club pre-employment assessments, background and drug screenings.

What's in it for you?

• Starting pay is $15.05 per hour. We offer monthly incentive pay, shift differentials and career development towards advancement opportunities.
• Additional $.50 per hour for fluency in Spanish.
• Opportunity to qualify for a  $.50 increase per hour after six months of successful time in position.
• Six-week paid training to prepare you to provide legendary service to our members.
• 90% of Manager promotions come from within AAA
• Over 25,000 live and computer based trainings available per year, with over 60 Leadership Development Courses.
• Our wide range of departments/product lines and geographical markets create exceptional career path opportunities.

Benefits

• Health coverage for Medical, Dental and Vision
• Paid Time Off (Vacation, Illness, Holiday and Flex Days)
• Pension, 401(k) Retirement Savings Plan, wellness incentive program
• Life Insurance
• Disability Coverage
• Robust Employee Reward/Discount Program

'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

AAA is an Equal Opportunity Employer