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Dispatcher

Employer
Travelers Insurance
Location
Thornton, Colorado
Salary
Not Specified
Closing date
Mar 4, 2019

View more

Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Job Details

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.



Assign Auto Physical Damage claims to appropriate field appraisers and independents including Mendota and Legacy St Paul claims. Coordinate and monitor appraiser activities to ensure prompt inspections and maximization of appraisal resources. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

1. Assign Auto Physical Damage claims (CL and PL) to appropriate field appraisers and independents including Mendota and Legacy St Paul claims. 2. Proactively follow-up on pending appraisals for assignment, upload and/or status. Maintain contact with and track appraisers throughout the day. Coordinate activities i.e., scheduling, alerting/assigning them to new assignments in a given territory etc. Balance daily workloads and shift resources as necessary to achieve optimal productivity. 3. Manage assignments within dedicated territories, including Independent Appraisers (IA). Ensure compliance with claim strategies. 4. Accurately input information into claim system. 5. Consistently provide superior customer service to internal and external customers. 6. Direct information in real-time to appropriate system or staff. 7. Identify opportunities to remap/realign territories to be more effective and communicate proposal to local leadership. 8. Document changes to assignments in file notes.

Associates Degree or Bachelors Degree with 2 years of work and/or customer service related experience preferred. Some claim experience preferred

Strong communications skills Must have strong keyboard skills and PC experience in Windows environments, including Microsoft Word, Excel, e-mail, Web-enabled applications, and database software. COMPETENCIES: 1. Strong customer focus. 2. Strong communication and telephone skills. Must be able to communicate both orally and in writing in a clear and concise manner. 3. Demonstrated ability to establish and maintain cooperative and effective working relationships with those contacted in the course of work. 4. Solid organizational skills, with the ability to prioritize, problem solve, manage multiple assignments and meet deadlines. 5. Strong detail orientation. 6. Ability to determine geographic locations, including map reading ability. 7. Must be a self starter with ability to work well as part of a team and independently. 8. Ability to negotiate and manage effectively with conflict. 9. Flexibility and willingness to participate in a rotating shift to include day into early evening hours with some weekend hours. 10. Demonstrated sense of urgency. 11. Demonstrated ability to analyze situations accurately and adopt an effective course of action.

High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree required.

Travelers is an equal opportunity employer.
To apply for this position please CLICK HERE

Company

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WHO WE ARE

Imagine a Career With Purpose.

For more than 160 years Travelers has earned a reputation as a leader in personal, business and specialty insurance because we take care of our customers. When you work at Travelers, life’s most important moments become your life’s work. That means helping families feel secure, businesses to prosper, knowing that you’ve made a difference, and feeling like you belong to something bigger.


LIFE AT TRAVELERS

Imagine Playing a Role in Something Bigger.

A career at Travelers means being part of a team comprised of 30,000 + talented and passionate people that’s evolving to meet changing needs – from customer service to data science and beyond. If that’s more than you imagined in an insurance career, it’s time to join us at Travelers.


JOIN OUR TALENT COMMUNITY
As a part of our Talent Community, you will receive customized job alerts, be the first to know about opportunities to work at Travelers, and stay connected with our recruiters!

 

 

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