Assurant has an exciting opportunity for a QA Coordinator in our Florence, SC Customer Care team. This role monitors and evaluates the quality of inbound and/or outbound calls to ensure compliance with company policy and guidelines. Other tasks include documenting quality issues and completing appropriate monitor forms and providing feedback to management.

Key Responsibilities:

• Conducts a minimum number of monthly monitoring transactional reviews by reviewing documents using appropriate forms and client procedures.
• Provides feedback to management on team performance and identify /report any policy, compliance or procedural issues.
• Schedule monthly collaboration meeting with assigned managers
• Support and assists with on-going quality initiatives.
• Support newly hired training by providing 100% QC of work performed during a 90 day work period.
• Participate in Quality Assurance training for new and existing associates.
• Assists with refresher training to enhance associates skills and reinforce client procedures.
• Maintain effective communication with assigned managers and other department managers.
• Attend relevant training classes on new products, processes and procedures

Basic Qualifications:

HS Diploma or GED

1 year auditing experience

1 year training experience

Preferred Qualifications:

3-5 experience in direct processing in TKA2.0, AGS, Black Knight is a plus

5 years experience or knowledge of Insurance processing procedures is a plus

4 years Auditing experience

2 years Training experience