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Agency Service Representative

Employer
Gainsco Auto Insurance
Location
Dallas, Texas
Salary
Not Specified
Closing date
Feb 20, 2019

View more

Category
Customer Service
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Tennessee, Georgia, Utah, South Carolina, and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. GAINSCO has seen 20% growth each of the last two years.

Due to company growth, GAINSCO Auto Insurance has an immediate opening for an Agency Service Representative in our Dallas, TX office (located in Uptown).

Job Purpose: To provide customer assistance through multiple channels of communication including but not limited to; inbound/ outbound calls, text messaging and email. Offer knowledgeable information based on state specific guidelines, procedures and insurance coverages.

Essential Job Results:

% of Time

Results Expected and Duties Performed

40%

Quality customer service by assisting customers, establishing new customer relationships and strengthening existing customer relationships. Listening to customer, addressing concerns and educating customers on product offerings and coverages.

30%

Processing transactions/ inventory by retrieving incoming emails, text messages, faxes, incoming and outgoing calls. Makes 75-100+ customer contacts per day. Handles customer inquiries, policy change requests, complies to business processes and requirements with accuracy.

30%

Meet service levels and production goals must be goal oriented, motivated and self-driven. Meet and exceed goals consistently by producing consistent proven results.

Education: High School Diploma, Bachelors degree preferred. Active Personal Lines license required.

Experience: 1-2 years experience in an inbound/ outbound call center. 1 years experience in the auto insurance industry. Sales or service experience within an insurance agency is a plus.

Skills and Abilities: The ability to pay attention to detail; the ability to work independently and as a member of a team; the ability to manage multiple priorities; typing skills, excellent verbal and written communication, service skills and strong sales ability. Disciplined Follow-up and organizational skills. Ability to manage multiple software applications, projects and assignments simultaneously in a fast paced environment.

Required behaviors for all positions:

Communicate with co-workers, management, customers, vendors, and others in a courteous and professional manner

Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions

Regular attendance and punctuality

Established Tenure preferred

Office Equipment and Software: Computer, telephone, calculator, printer, fax machine, overhead projector; software used is Microsoft Office: MS Outlook, Excel, Word, PowerPoint; AS/400, ImageRight, Claims Manager. Experience working with any AMS or CRM is a plus.

Decision Making: Normally follows established steps and procedures, but may make some alterations and/or select specific steps from established options; develops options by which own work can be accomplished. Must be able to make sound decisions/ exceptions upon requests based on experience and skill level.

Compensation: Competitive salary commensurate with experience. Excellent benefits package: medical, dental, vision insurance, life insurance, short term and long term disability insurance, 401K, Paid Vacation and Holidays.

GAINSCO is an Equal Employment Opportunity Employer

Company

Want to join the GAINSCO team?

GAINSCO’s fast growth as a company has reflected the outstanding success of our insurance products and our leadership in the marketplace translating into an exceptional opportunity for your career.

We offer a competitive salary and excellent benefits package. Our regional offices and employment opportunities are located in Dallas and Miami. Field and sales positions may also exist in other cities and states.

GAINSCO Auto Insurance® is a Dallas, Texas-based property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance. GAINSCO Auto Insurance is an expansionary company, selling its insurance policies in 17 states through independent agents as well as directly to customers via digital channels. Our insurance operations are conducted through MGA Insurance Company, Inc.  GAINSCO, Inc. was established in 1978 and has a regional office in Miami, Florida.  In December 2020, State Farm Mutual Automobile Insurance Company acquired GAINSCO, Inc. and its subsidiaries.

OUR MISSION

At GAINSCO, we seek to help those who need our assistance by providing essential automobile coverage protections, quality customer services, and exceptional claims responses that fulfill our promise to customers.

Company info
Website
Telephone
800-699-1561
Location
3333 Lee Parkway Suite 1200
Dallas
Texas
75219
US

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