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Service Representative

Employer
Gainsco Auto Insurance
Location
Dallas, Texas
Salary
Not Specified
Closing date
Feb 20, 2019

View more

Category
Customer Service
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

Are You Driven? We are.

Who is GAINSCO?

GAINSCO is not your typical insurance company. We are a company of driven, enthusiastic and determined people. We celebrate achievement and success. We foster innovation, determination and recognition, and because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. We couldnt be who we are without the people who work at GAINSCO. If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

Why Join GAINSCO?

By joining GAINSCO, you will become part of a dynamic and growing organization that has been recognized as one of the Top Workplaces in Dallas and Miami. GAINSCO Dallas home office was one of only 150 companies in the Dallas/Ft. Worth area to be recognized by the Dallas Morning News as a Top Workplace, and the Miami office was also recognized as one of the Top 35 Workplaces in its size category.

Our culture attracts engaged individuals who have a desire to contribute and succeed. Our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO.

What does an AGENCY SERVICE REPRESENTIVE do?

  • Provides quality customer service by assisting customers, establishing new customer relationships and strengthening existing customer relationships.
  • Listening to customer and responds by addressing concerns and educating customers on product offerings and insurance coverage policies.
  • Processes transactions by retrieving incoming emails, text messages, faxes, and incoming and outgoing calls.
  • Achieves goal of making 75-100+ customer contacts per day.
  • Responds to customer inquiries, policy change requests and complies to business processes and requirements with accuracy.
  • Meet and exceed goals consistently by producing consistent proven results.

What makes an AGENCY SALES REPRESENTIVE successful?

At GAINSCO, our competitive culture, great rates, and creative marketing campaigns have customers contacting us every day for their insurance needs. As a successful Agency Service Representative, you must be goal oriented, self-motivated, a team player and committed to achieving goals on a daily basis with a positive attitude.

What is required?

Education:

  • High School diploma
  • Degree preferred but not required

Experience:

  • 1-2 years of customer service call center experience is preferred
  • 1-2 years of experience in the auto insurance industry is preferred

Other skills and abilities:

  • Ability to work with individuals at all levels of the organization, including Senior Management
  • Excellent verbal and written communication, time management, organizational, interpersonal and presentation skills
  • Flexibility to accommodate varying work hours and ability to change work schedule if/as needed
  • Bilingual (English/Spanish) is a plus
  • Software: Computer, e-sign Live, MS windows suite, any CRM software, Adobe preferred
  • Ability to set priorities and standards of performance.
  • Ability to interact with customers over the phone and influence decision

What else do you need to know?

Work Schedule Hours: Schedules will vary between the hours of 8 am 8 pm Monday thru Friday and occasional Saturdays (9 am - 6 pm). Because we cannot guarantee specific shifts to incoming employees, candidates interested in interviewing must be able to work any of these hours.

Compensation: Competitive salary based on experience. Excellent benefits package: medical, dental, vision insurance, life insurance, short term and long term disability insurance, 401K, paid vacation and holidays.

All offers are contingent upon a background investigation and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer

Company

Want to join the GAINSCO team?

GAINSCO’s fast growth as a company has reflected the outstanding success of our insurance products and our leadership in the marketplace translating into an exceptional opportunity for your career.

We offer a competitive salary and excellent benefits package. Our regional offices and employment opportunities are located in Dallas and Miami. Field and sales positions may also exist in other cities and states.

GAINSCO Auto Insurance® is a Dallas, Texas-based property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance. GAINSCO Auto Insurance is an expansionary company, selling its insurance policies in 17 states through independent agents as well as directly to customers via digital channels. Our insurance operations are conducted through MGA Insurance Company, Inc.  GAINSCO, Inc. was established in 1978 and has a regional office in Miami, Florida.  In December 2020, State Farm Mutual Automobile Insurance Company acquired GAINSCO, Inc. and its subsidiaries.

OUR MISSION

At GAINSCO, we seek to help those who need our assistance by providing essential automobile coverage protections, quality customer services, and exceptional claims responses that fulfill our promise to customers.

Company info
Website
Telephone
800-699-1561
Location
3333 Lee Parkway Suite 1200
Dallas
Texas
75219
US

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