About the Job

Unico American Corporations subsidiaries underwrite property and casualty insurance in the western states, primarily, California. The company's subsidiaries provide property, casualty, health, and life insurance products, as well as insurance premium financing and membership association services. The company's subsidiaries market their insurance products through a network of brokers and retail agents. Unico American Corporation was founded over 35 years ago and it is located in Calabasas, California.

Our people are passionate about serving our customers, Americas business owners, agents, and brokers and we take pride in being a values-based organization. Guided by our beliefs in Excellence, Success, Integrity, People, Diversity and Stability, we are a company looking for unique individuals who want to contribute.

This is a non-exempt position with an hourly rate of pay. This position directly reports to the General Manager and is responsible for providing outstanding and effective customer service to all external and internal customers, orally and in writing. This position also provides outstanding and effective administrative support, such as general office, data entry, email communications, and accounting work, to the underwriting department. All duties are to be performed in a prompt, accurate and professional manner and in accordance with the Companys Mission, Vision and Values.

Essential Functions

• Provides outstanding service to all policy holders, business owners, agents and brokers, and ensures they are properly assisted via phone, email and/or in person.
• Recognizes every customer interaction as an opportunity to build, strengthen or grow a business partnership and performs accordingly.
• Acts as an effective business liaison for all of the Companys subsidiaries, ensuring all communications are routed to the correct recipient in a prompt, accurate and professional manner.
• Resolves customer complaints and concerns with empathy and respect.
• Completes appropriate policy actions including but not limited to policy issuance and the processing of, reinstatements, endorsements, cancellations, declinations and billings.
• Performs in a manner that will prevent errors and omissions, ensuring accuracy of all data while working in multiple computer programs.
• Handles mail and document processing which may include scanning, faxing, distribution, filing, photocopying, correspondence and record keeping.
• Performs duties at the buildings front desk and in an assigned cubicle.

Other Functions

• All other duties, as assigned.

Competencies

• Interpersonal Skills.
• Communication Proficiency.
• Organizational Skills.
• Technical Capacity.
• Good Judgment.
• Ethical Conduct.
• Thoroughness/Detail-oriented.

Managerial/Supervisory Responsibility

This position has no managerial/supervisory responsibilities.

Work Environment

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and to hear. The employee frequently is required to sit and stand; walk; use hands to hold, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time position. Though some flexibility in hours may be allowed, the employee must be available during the companys regular business hours, Monday through Friday, 8:30am to 5pm and for additional time outside of regular business hours, to support the companys business needs.

Travel

No travel is expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Education and Experience

• High school diploma.

Preferred Education and Experience

• 1 year in an outward facing customer service position.