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IT Service Desk Technician

Employer
NSM Insurance Group
Location
Conshohocken, Pennsylvania
Salary
$50K - $65K Salary + benefits
Closing date
Mar 24, 2019

View more

Category
Customer Service, IT
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

Position Overview:

As part of the NSM Infrastructure team, the Service Desk Technician provides hands-on, expert support to end users for computer, application, system, device, access and hardware issues.

Position Responsibilities:

  • IT Service Desk Technician Responds to telephone, email and on-line requests for technical support.
  • IT Service Desk Technician Documents, tracks, and monitors the problem using the NSM Service Desk Management platform.
  • IT Service Desk Technician Identifies, researches and resolves technical problems.
  • IT Service Desk Technician Coordinates with other NSM teams or specialists to resolve an issue. Responsible for escalating issues of higher difficulty.
  • IT Service Desk Technician Works independently within established procedures associated with the specific job function.
  • Reports to the Infrastructure manager.

Required Competencies relevant to the job including but not limited to:

  • Microsoft Certified MCSA, MCSE
  •  ITIL certification, minimal Foundation a plus
  • Strong knowledge of various Windows operating platforms including Windows7 and Windows10
  • Working knowledge of MS Active Directory, MS Exchange, MS Outlook, MS Ac
  • Hands-on experience with the installation of computer hardware, printers, monitors, TVs
  • Experience in using and maintaining Service Desk applications
  • Working knowledge of supporting mobile devices, including mobile device management (MDM) applications
  • Exposure to supporting Cloud-based applications and services (SaaS)
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Requires 4-6 years of related experience in a Service Desk technician role
  • Possess strength and stamina to be capable of routinely picking up and moving heaving objects, perform IT-related equipment installations and relocations and work between multi-suite offices
  • Valid US Driver’s license

Keywords: IT - help desk - service technician - information technology - IT customer support - customer care - IT Communication - SaaS - MDM - Microsoft certified - ITIL

Company

NSM INSURANCE GROUP is a national leader in the development, marketing, and underwriting of industry-specific insurance programs, as well as an industry leader in the Wholesale Brokerage arena.

Over the years NSM Insurance Group has grown to more than $500,000,000 in annual premium. NSM Insurance Group’s size and national scope have helped the firm to establish and maintain strong relationships and partnerships with a wide range of the industry’s top-rated carriers. Our market clout provides strong financial backing, comprehensive coverages and greater market potential to meet each client’s unique needs. 


Most of our programs are available in all states. Each program has a designated team of underwriting and service professionals with experience and expertise in the industry they serve.

Providing Coverage For:

  • Monoline Workers Compensation (Workers Comp Insurance, Workmans Comp)
  • Program Insurance, Addiction Treatment Provider Insurance, Behavioral Healthcare Insurance
  • Charter School Insurance, Adult and Family Services Insurance, Insurance for Group Homes, Big Brothers Big Sisters Insurance, Community Action Agency Insurance, Head Start Insurance, MRDD/ARC Insurance, Boys and Girls Clubs Insurance, Senior Services Insurance, YWCA Insurance, Family Planning Clinics Insurance, and more
  • Staffing Insurance, Medical Staffing Insurance, Temporary Placement Insurance
  • Collector Car Insurance, Collector Vehicle Insurance
  • Condo Association Insurance, Commercial Insurance, Hotel Insurance, and more
  • Homebuilders Insurance, Residential Construction Insurance, Portable Sanitation Insurance, Landscaper’s Insurance, Builders Risk Insurance
  • Insurance Agency Professional Liability, Claim Adjusters Professional Liability Insurance, Court Reporters Professional Liability Insurance, Miscellaneous Professional Liability Insurance
Company info
Website
Telephone
800-970-9778
Location
555 North Lane, Suite 6060
Conshohocken
PA
19428
US

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