Claims Operations Associate
- Employer
- Allstate Insurance Company
- Location
- Farmington Hills, Michigan
- Salary
- Not Specified
- Closing date
- Jan 27, 2019
View more
- Category
- Claims, Operations
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
The Support Function is responsible for assisting claims professionals or a Field office by performing analysis or activities related to customer satisfaction, loss, and expense management, or other claim activity. Support may include clerical data entry, processing claims, medical, and witness report requests, filing paper documents, processing claims payments, and performing word processing. Support also may include obtaining first notice of loss reports from claimant/agent via telephone/fax/mail/internet. General work includes claim support work in any of the claims disciplines/functions.
Under direct supervision, this job provides support to claim personnel through a variety of non-complex, routine tasks. The individual is expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.
Key Responsibilities
Customer Service
- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Admin Support
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
- Process, sort, index and route incoming and outgoing communications related to claim operations
- Receive, screen and route telephone calls and other electronic correspondence
Knowledge/Skills/Abilities/Experience
- High School Diploma or equivalent with no previous experience
- Good organization skills with timely follow-up skills
- Good oral and written communication skills
- Ability to work in a professional environment
- Performs routine, non-complex tasks under direct supervision
- Limited independent evaluation and ingenuity required
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
Company
- Website
- https://www.allstate.com/
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert