Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Claim Technology is a growing organization that is on a transformational journey to understand and adapt to market disruptors. On this journey, we will be leveraging Lean/Agile methodologies to shape and deliver Claim business and technology capabilities. We are searching for an Agile Leader who is eager to take part in cultivating an environment where transparency, speed, quality, and innovation are at the forefront. The Agile Coach is a key member of the Agile Transformation Office who will assist the organization with launching, stabilizing and optimizing program level and portfolio level teams while embracing and promoting Scaled Agile Framework and Lean Principles and Practices.


Marketing Description
The Agile Coach role is a key member of the Claim Portfolio and SAFe Transformation Team. They act as an effective change agent and senior level resource to improve the effectiveness of development efforts by coaching programs and teams and to facilitate lean-agile adoption and maturity across Claim. This role will champion improvement of adoption and continued improvement of agile and dev ops practices. These are efforts involving significant risk and complexity, large numbers of resources, complex organizational change issues and support achievement of enterprise and/or strategic corporate goals.
The Agile Coach works autonomously with minimal supervision and is responsible for applying advanced lean-agile knowledge, skills, tools and techniques to support teams and programs adopt and improve their Agile methods and practices to achieve high performance and better meet stakeholder expectations and company goals.


Primary Job Duties & Responsibilities

• Launches and stabilizes teams and programs using SAFe, Scrum and Kanban frameworks
• Mentors Scrum Masters, Product Owners, RTEs, Product Managers, teams and others on processes and behaviors that align with Claims operating model, SAFe and Lean.
• Assesses performance of teams and programs, identifies opportunities for improvement and makes recommendations
• Trains and teaches on a variety of lean-agile subjects
• Contributes to development and sharing of lean-agile best practices across Travelers
• Provides consultancy and acts as SME on lean-agile principles and leading industry practices
• Interacts with and presents to various leadership levels of the organization.

Minimum Qualifications
High School diploma or equivalent required. 5 years of technology or business related experience required.

Education, Work Experience & Knowledge

• Bachelor's degree in a related field preferred. 7 years of project management or technical leadership experience, leading large, complex deliveries.

• Minimum 2 years knowledge and experience applying Agile practices and principles including SAFe, Scrum and/or Kanban including demonstrated ability to inspect and adapt Agile practices to various situations. Preference will be given to applicants who have launched, stabilized and optimized at the SAFe Portfolio level.
• Proficiency in written, verbal and listening communication including strong presentation and facilitation skills
• Demonstrated ability to lead through change, advocate for and influence lean agile transition
• Proven team player with the ability to work collaboratively with a variety of stakeholders from management to practitioners
• Excellent interpersonal and influencing skills with demonstrated relationship-building skills
• Ability to collaborate and work across the organization
• Excellent organizational skills with strong attention to detail
• Experience as an Agile Coach across multiple coaching engagements
• SAFe, Scrum or Kanban Experience required

Job Specific & Technical Skills & Competencies

• Launches and stabilizes teams and programs using SAFe, Scrum and Kanban frameworks
• Mentors Scrum Masters, Product Owners, RTEs, Product Managers, and others
• Assesses performance of teams and programs, identifies opportunities for improvement and makes recommendations
• Trains and teaches on a variety of lean-agile subjects
• Contributes to development and sharing of lean-agile best practices
• Provides consultancy and acts as SME on lean-agile principles and leading industry practices

Works as an agile team member of the Claim Portfolio and SAFe Transformation team

Preferred Qualifications

• Experience with Agile Central (Rally)
• Experience with Portfolio level SAFe
• Involvement with lean agile organizations
• Insurance industry knowledge
• Experience in leading technical teams, such as architecture, test automation, dev ops (CI/CD) and/or development.

Licensing or Certificates

• One or more Agile and/or Six Sigma related certifications (KMP and SPC4 preferred)

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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