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Lead Sales Agent (Licensed 220 or 20-44)

Employer
Assurant
Location
Miami, Florida
Salary
Not Specified
Closing date
Feb 28, 2019

View more

Category
Sales
Job Type
Not Specified
Career Level
Not Specified

Job Details

Lead Sales Agent, will supervise the day to day operations while providing guidance and support to the sales staff. Position relies on supervisory experience and judgement to plan and accomplish service standards, best practices and procedures. Will serve as the point of contact in fulfilling the insurance needs of our clients customers by selling Renters, Manufactured Housing and Antique Automobile insurance.


Primary Job Accountabilities/Responsibilities:


Lead

  • Provide guidance and/or technical expert in areas of responsibilities and can ensure requirements are understood and met by internal and external resources
  • Support an environment of effective control within the department
  • Support management with company and regulatory requirements
  • Assist managers with coaching and developing sales staff
  • Support best practices and skill growth opportunities in functional areas
  • Support strategic work projects as appropriate
  • Prioritize and manage workflow to ensure responsibilities are balanced
  • Identify areas that require improvement and recommend suitable solutions
  • Handle escalated issues

Sales Agent

  • Service high volume of inbound calls for multiple products
  • Perform outbound calls to follow up on existing quotes
  • Meet departmental monthly sales goals
  • Ensure that underwriting requirements and corporate policies are followed
  • Develop strategies that support sales growth
  • Track, measure and evaluate personal results
  • Navigates a computerized data entry system, internet, and/or other relevant applications for tracking, information gathering, troubleshooting and transaction processing
  • Completes mandatory licensure continuing education and other training sessions as appropriate
  • Remains updated on departmental changes via electronic communications and maintains industry knowledge and operational skills


The hours for this position are 1PM - 10PM M-F and 1 Saturday a month from 9:45 AM - 5 PM


Hours: Our sales center is open from 8 AM to 10PM Weekdays and 10AM - 5PM on Saturdays. Individual work schedules are assigned using a shift bid process and will vary to sufficiently staff these hours.

Basic Qualifications Required - Experience, Skills, and Knowledge:


  • Education: High School Degree or GED
  • 1 year of Sales related experience
  • 4 years of experience working on a desktop/laptop
  • Knowledge & Skills: Read, Write and Speak English

Other Required Qualifications:


  • Demonstrates proficiency with Microsoft Office and the ability to navigate and enter data on multiple screens
  • Excellent verbal and written communications skills
  • Strong listening, problem solving, and negotiating skills
  • Detail oriented with a commitment to excellence
  • Must possess a 220 Property & Casualty or 20-44 Personal Lines insurance license
  • Ability to become appointed/licensed as a non-resident agent in all applicable states
  • Proven organizational and multi-tasking skills using dual monitors with an ability to adapt quickly in a fast-paced work environment


0% Travel


Preferred Experience, Skills, and Knowledge:


  • 2-3 years of Sales related experience
  • 2-3 years of call center experience
  • 24 years supervisory experience preferred
  • 5+ years of experience working on a desktop/laptop
  • 1-year experience working with insurance
  • Knowledge & Skills: Read, Write and speak Spanish

Environment/Physical Demands:

This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer, phone and headset. Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to talk and hear. Required to use hands to finger, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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