Senior Journey Delivery Consultant
- Employer
- Allstate Insurance Company
- Location
- Northbrook, Illinois
- Salary
- Not Specified
- Closing date
- Feb 18, 2019
View more
- Category
- Operations
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
This role will participate on and assist with cross-functional customer journey teams to map current and future state customer experiences, identify customer journey pain points, perform root cause analysis, and identify solutions to address pain points and achieve future state. They will partner with AORs across the organization on solution design, communicate progress of journey efforts, and manage solutions that Customer Experience owns.
Key Responsibilities
- Develop plans and execute moderately complex intermediate level projects, and influence the work of others through project and program execution
- Coordinate recurring meetings with cross-functional teams and AOR partners to discuss initiative design and progress
- Translate qualitative and quantitative data into meaningful ideas and approaches to enhance the customer experience
- Evaluate and provide tactical feedback on new and existing initiatives that impact customer experience
- Measure journey level KPIs, evaluate, and document initiatives to create repeatable, scalable best practices
- Recommend solutions that challenge the status quo to drive improvement and innovation
- Collaborate and consult with key stakeholders and subject matter experts to develop communication plans
Job Qualifications
Education and Experience
- Bachelors degree required
- Minimum 3+ years managing projects and program execution
- 5-10% travel
Certificates, Licenses, Registrations
- None
Functional Skills
- Intermediate Microsoft Office skills
- Demonstrates clear, concise and effective presentation and written communication skills
- Organizational and time management skills
- Proactive self-starter and highly capable of independent work with limited leader direction and support
- Ability to think conceptually, analytically and creatively
- Curious, driven individual not afraid to challenge the status quo
- Interpersonal skills required to manage and leverage relationships with internal and external partners to collaborate effectively
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Company
- Website
- https://www.allstate.com/
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