Skip to main content

This job has expired

Auto Desk Claims Adjuster

Employer
Assurant
Location
Saint Petersburg, Florida
Salary
Not Specified
Closing date
Mar 9, 2019

View more

Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Job Details

This job is responsible for determining covered failures by reviewing vehicle service agreements, determining the need for inspection, interpreting policy coverage, and researching all facts, for multiple product lines; including but not limited to automobiles, recreational vehicles and power sports. This position requires direct interaction with customers and repair facilities with occasional contact directly with the client. Looking to fill our Evening shift. Monday through Friday from 12:00 pm to 9:00 pm shift. Provide claim adjudication and problem resolution in the Vehicle Protection Services Contact Center 90%
  • Responds to and resolves issues encountered by clients and customers in a timely and positive manner. This involves mostly inbound calls, but may also include outbound calls, email, fax and chat
  • Ensures that all customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implemented
  • Adheres to standards for effective job performance and development
  • Gains and maintains in-depth understanding of VPS products, clients, systems and applications
  • Ensures compliance with ISO, SOX, PCI and other applicable internal and external audits and/or contractual obligations
  • Adjust and document all claims within departmental standards and in accordance to applicable laws and policy provisions to ensure compliance with all Department of Insurance Regulations
  • Process claims with accuracy to confirm coverage by reviewing all available tools including contract and web based applications to resolve complex issues and refer any issues as necessary to senior level adjusters or supervisor
  • Adjudicate claims with accuracy, by working directly with the repair facility, inspection and parts vendors and multiple other resources to ensure proper claims adjudication within departmental standards
  • Document reasons for denial or authorization of claim in accordance with policy conditions and quoting policy language to the correct parties in a timely manner within authority level and seek approval when above authority
Process improvements and personal development 10%
  • Partakes in, and adheres to, training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives
  • Actively participates in the development of personal performance management plans.
Basic Qualifications
  • High school diploma or GED
  • 2 years of automotive technician or service advisor experience
  • 2 years of computer experience using multiple windows applications
Other Requirements
  • Excellent written and verbal skills to communicate with team members, management, customers, counselors and other employees of the organization
  • Strong customer service skills
  • Ability to work with frequent interruptions and under deadlines
  • Ability to work collaboratively with others to generate ideas or resolve problems
  • Ability to present a professional image
  • Ability to establish courses of action to ensure efficient completion of work
  • Ability to think creatively and make decisions based on incomplete information
  • Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data, and to effectively communicate the related required actions to a broad audience
  • Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently as well as in a team setting
  • Proficiency of computer navigation and Microsoft Office 2003 or later versions & Microsoft Windows XP or later versions
  • Ability to pass licensing requirements within 18 months and maintain appropriate licenses

Advertisement

Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

Company info
Website

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert