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Network Operations Owner

Employer
Brighthouse Financial
Location
Charlotte, North Carolina
Salary
Not Specified
Closing date
Feb 14, 2019

View more

Category
IT
Job Type
Not Specified
Career Level
Not Specified

Job Details

Brighthouse Financial is on a mission to help people achieve financial security. As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what theyve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.

At Brighthouse Financial, were fostering a culture where diverse backgrounds and experiences are celebrated, and different ideas are heard and respected. We believe that by creating an inclusive workplace, were better able to attract and retain our talent, provide valuable solutions that meet the needs of our advisors and their clients, and deliver on our mission of helping more people achieve financial security. Were seeking passionate, high-performing team member to join us. Sound like you? Read on.

Role Value Proposition:

The Network Service Owner is responsible for overseeing the health and quality of our managed network and cloud infrastructure services. This role requires continuous involvement with 3rd party providers, BHF architecture, security, and procurement teams to identify and improve the health, quality, and costs of the network and cloud services. Additionally, they will act as an escalation point and single point of contact for network and cloud related issues.

Key Responsibilities:

  • Oversee Network and Cloud operations including service delivery, monitoring, backup/recovery/disaster recovery, incident resolution, problem management, and network security
  • Responsible for establishing network and cloud service definitions, policies, and procedures
  • Develops performance expectations for the environment, monitors service for problems, and continually seeks to optimize Network and Cloud service delivery processes
  • Provide vendor management and escalations
  • Provide consultation to and support for business users regarding Network and Cloud service operations including developing and implementing support plans to ensure prompt, accurate, and complete customer satisfaction.
  • Capable of resolving escalated issues arising from operations by coordinating with other departments and service providers
  • Ability to analyze data and identify trends, patterns, and design opportunities for improvement
  • Able to manage projects utilizing both Waterfall and Agile Methodology Frameworks
  • Demonstrated ability to solve problems, determine appropriate actions, and complete projects with minimal direction.
  • Provides input to strategic decisions that affect the functional area of responsibility
  • Participate in computing device integration strategies that are on LAN's or WAN's
  • Give input into developing the budget.

Essential Business Experience and Technical Skills:

  • Experience managing 3rd party vendors and suppliers
  • Five years experience in network management responsibilities
  • Previous experience with service definitions and process improvement including adopting metrics and measures
  • Previous Engineering/Technical experience in Wired/Wireless network, Route/Switch, and Cloud services
  • Demonstrated success in coordinating network LAN's and WAN's
  • Knowledge of industry standard network equipment, monitoring, and performance tools
  • Any combination of education or experience equivalent to a BS or BA from a four-year college, university or technical school. Technology emphasis preferred.

Travel:

None

Number of Openings:

1

Company

Why Brighthouse Financial

We’re on a mission to help people create a better financial future. Drawing on our history as part of MetLife, Inc., we will help our customers achieve financial security. Our experience has taught us that it’s time for something new: a simple and transparent alternative to an industry that customers often feel is complex, confusing, and costly.

 

Benefits

Brighthouse Savings Plan

Achieve your long-term financial goals by combining your contributions with the company match and annual profit sharing contribution

 

Healthcare Gain

Peace of mind and care for you and your family by participating in our medical/pharmacy, dental and vision plans.

 

Income Protection

Protect your loved ones and prepare for the unexpected with company provided life and disability programs.

 

Work Life Balance

Live a fuller life and take time to recharge with our competitive offering of holidays, paid time off, parental leave, and much more.

 

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