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Unit Manager I (RTS Processing Team)

Employer
Assurant
Location
Miami, Florida
Salary
Not Specified
Closing date
Feb 13, 2019

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Job Details

Do you enjoy motivating, developing, and leading others? Do you want a position where you can make a difference every day in the lives of our clients and have the opportunity to learn and grow in your career? Do you like variety and have the ability to multi-task and manage change?

Our ITS Renters Tracking Processing Unit Manager position is responsible for planning, organizing, leading, controlling and coordinating the day-to-day activities of a team of associates involved in servicing client requests in the area of Insurance Tracking. The Renters Tracking Processing team is responsible for processing documents received from clients and and their customers, as well as researching special client requests.

Note: Must be available to work a flexible schedule which may include evening and some Saturday hours. Occasional travel may be required for disaster recovery and business continuity purposes.

Primary Job Accountabilities/Responsibilities:

Hire, lead, develop, and mentor a team of non-exempt associates supporting multiple clients. Communicate expectations and manage for individual and team performance results.

  • Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity and superior quality.

  • Coordinate workflow and ensure client standards are met on a daily, weekly and monthly basis.

  • Train and develop employees, communicate performance expectations, and manage for results.

  • Participate in establishing/defining short- and long- term goals and plans for the work group.

  • Participate in the administration and monitoring of an operational budget, which may include payroll tracking and managing staffing levels.

  • Promote ongoing focus on meeting client service levels experience.

Monitor employee and team performance and maintain required service levels in order to meet client requirements.

  • Participate in client meetings and/or regulatory audits. Obtain feedback on the performance of the work group and make appropriate adjustments to ensure client requirements are met.

  • Monitor ongoing productivity and quality standards for employees/team and promote culture of continuous improvement.

  • Investigate and appropriately address client inquiries, complaints and/or opportunities.

  • Ensure compliance with regulatory agency guidelines and standards and implement any necessary procedural changes.

  • Maintain the accuracy of client performance reports.

Build and maintain effective internal and external working relationships. Collaborate with internal support teams and supervisors to effectively manage staffing levels, employee morale, and process improvement initiatives.

  • Request information and/or provide updates as needed.

  • Handle other duties and projects as requested based on business needs.

  • Maintain and increase operational skills and knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.

Effectively collaborates with management/leadership regarding process, staff, client needs and service levels. May also back up operations manager as needed.

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • High school diploma or GED
  • Minimum of two years supervisory experience managing, motivating, and developing employees
  • Basic office computer skills and experience with Microsoft Office

Preferred Experience, Skills, and Knowledge:

  • Experience in mortgage servicing, customer service, retail banking, hazard insurance processing or production driven environment
  • Associate or Bachelor degree in business or related field or equivalent experience
  • Working knowledge of mortgage servicing systems
  • Knowledge of ADP system or other time management tools
  • Excellent verbal and written communications skills
  • Ability to multi-task and meet multiple goals and objectives
  • Demonstrated ability to analyze a situation, influence others, and negotiate a win-win
  • Demonstrated ability to be decisive and results-oriented with a high level of integrity
  • Ability to innovate and improve processes as needed
  • Strong time-management and organization skills
  • Must be flexible and enjoy working in a fast-paced environment

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Company

At Assurant, we protect, connect and support major consumer purchases ... like homes, cars, appliances, and phones ... in partnership with industry-leading brands.

The brands people trust ... trust Assurant.

We help our clients connect and protect over 300 million consumers around the world.

We have 125 years of experience, 14,000 employees and operate in 21 countries.

Our unwavering purpose

We protect what matters most.

Our uncompromising values

Common sense, common decency, uncommon thinking and uncommon results guide the way we support our customers and work with each other. guide the way we support our customers and work with one another.

COMMON SENSE

We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.

COMMON DECENCY

We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.

UNCOMMON THINKING

We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.

COMMON RESULTS

We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.

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