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Sr. Genesys IVR Developer

Employer
AAA Automobile Club of Southern California
Location
Costa Mesa, California
Salary
Not Specified
Closing date
Mar 18, 2019

View more

Category
IT
Job Type
Not Specified
Career Level
Not Specified

Job Details

 

Teamwork.  Integrity.  Dedication.

Together, we make a difference.

If you are a career-minded, service-driven professional looking to join a fast paced organization then you have come to the right place.  AAA is a member service organization affiliated with the national AAA network. With offices across the U.S., we're united by common mission and common values of excellent member service. With more than 13,000 employees in 21 states, we provide legendary service to 15 million loyal members. With a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.  You will find that being part of a very successful team is extremely rewarding.

Job Duties:

Provides strong knowledge of Call Center Technologies (Nuance, Genesys, Virtual IVR... ) including CTI applications using Genesys, Avaya PBX and MS SQL. Maintain and manage Genesys Routing, Framework and reporting. Responsible for supporting call center routing strategies and have experience with Genesys reporting, URS routing, SIP and GVP technology. Shows good understanding of Genesys (CTI) infrastructure. Understands the Genesys infrastructure quickly to analyze the issue and apply the best fix. Ability to communicate well with technical and non-technical users.


      Qualifications

      Four year college degree in Computer Science, Information Systems, Business Administration or other related field or equivalent work experience.

      Typically 2 to 4 years of IT experience, 2 years' experience in Contact Center development and 2 years' experience in Genesys Computer Telephony Integration development.

      Proven interpersonal skills working in a team environment, creating a motivation for high achievement. Interested individuals must have strong process orientation in Development and Testing Methodologies and a dedication to customer service and satisfaction.

      Strong working knowledge of IRD and CME. A working knowledge of Genesys Systems Architecture to create and maintain Routing Applications and Configuration Objects.

       Must understand technical problems and solutions in relation to the current, as well as the future technical environment.

      Must be able to recommend plans to integrate new and existing processes. Knowledge and experience leveraging both telephony solutions and business process improvements.

      IVR development and programming experience in C# a plus.

       

         

         

         Benefits:

        *         Health Coverage for Medical, Dental, Vision

        *         Paid time off including Vacation, Illness and Holidays

        *         Life Insurance

        *         Disability Coverage

        *         Pension

        *         401k Savings Plan

        *         Employee Discounts

        *         Career opportunities across multiple business lines and states

        'Creating members for life by exceeding our members' expectations through valuable products and legendary service.'

        AAA is an Equal Opportunity Employer.



        To apply for this position please CLICK HERE

        Company

        AAA- updatedFor more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It’s our mission to provide our growing membership with the legendary service we’re famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

        The American Automobile Association (AAA) represents a federation of motor clubs throughout the U.S. providing services to over 50 million AAA members. With over 17 million members, our club is the largest in the AAA federation and we operate in 21 states within nine geographic regions in North America.

        Our club is located in the following regions:

        • Southern California Region
        • Hawai`i Region
        • Texas Region
        • New Mexico Region
        • Alabama Region
        • Missouri Region - Missouri, Arkansas, Mississippi, Louisiana, and sections of Kansas, Illinois, and Indiana.
        • East Central Region - Sections of Pennsylvania, Ohio, Kentucky, West Virginia, and New York.
        • Northern New England Region  - Maine, New Hampshire, and Vermont.
        • Tidewater Virginia Region - Southeastern Virginia.

        Our branch network and call centers provide localized service in neighborhoods across the country; as a result, we offer a multitude of job locations that are close to many employees’ homes. As a strong and growing organization, we are always looking for professionals who are committed to providing legendary service to our members. Because of the broad nature of the services we provide, employees have opportunities to grow in their careers in a multitude of areas, including::

        • Personal insurance lines including auto, home, and life
        • Legendary 24-hour Roadside Assistance
        • A full-service travel agency, complete with exclusive AAA Member Vacations with discounts on tour and cruise vacations, as well as auto-travel planning
        • Financial products and services
        • AAA Discounts & Rewards programs
        • Automotive products, including car buying, AAA Approved Auto Repair, and Teen Driving School
        • Highway and transportation programs
        • Legislative advocacy
        • Digital products (website, social media, and mobile apps)

        Our mission is creating members for life by exceeding our members’ expectations through valuable products and legendary service. We are united by this common mission of helping our members.

        Company info
        Website

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