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UX Researcher

Employer
Allstate Insurance Company
Location
San Francisco, California
Salary
Not Specified
Closing date
Jan 29, 2019

View more

Category
Product Manager
Job Type
Not Specified
Career Level
Not Specified

Job Details

To drive the badly needed change in the transportation system in the U.S., were launching Drift, an innovative new car sharing business that is designed to help everyday Americans take advantage of the sharing economy and the growing discontent with personal car ownership. Our mission is to reduce the cost of car ownership for Americans by matching owners of underused vehicles with individuals who would like to loan them convenient, affordable vehicles.

Job Description

The Drift UX Researcher will help to build a compelling user experience that relies on trust between car owners and drivers. The team is working in a fast-paced start-up culture where we build and test ideas at small scale until we crack the solution, and then scale the business quickly. On the Design Team, our mission is to relentlessly understand car owner and drivers needs to iteratively create a compelling and useful transportation experience.

Job Responsibilities

  • Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, diary studies, surveys, user/usability testing (remote and in-person), and any other methods you find impactful
  • Review, analyze, and communicate qualitative data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
  • Partner with our quantitative UX and analytics partners to provide qualitative context for their quantitative insights
  • Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization

Job Qualifications

Education and Experience

  • 4+ years of experience with Product organizations, conducting qualitative research studies, including usability/user testing, surveys, and user interviews
  • 1-2 years experience working in a start-up organization
  • Proficient in software usability principles, UX research best practices, and aware of current trends and advances in interface and functional design.
  • Bachelors Degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience

Functional Skills

  • Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization
  • Proven experience working with key company stakeholders, with the ability to educate teams about user research
  • Willingness to take initiative, run with projects, and speak up when support and guidance is needed
  • Meticulous eye for detail
  • Strong listening, analytical, and organizational skills
  • Excellent written and verbal communication and presentation skills
  • Enthusiasm for a team-oriented, collaborative, highly energetic, fun and fast-paced environment

Drift - UX Researcher


Company

COMPANY INFORMATION The Allstate Corporation (NYSE: ALL) protects people from life's uncertainties with more than 113 million proprietary policies. Allstate offers a broad array of protection products through multiple brands and diverse distribution channels, including auto, home, life and other insurance offered through its Allstate, Esurance, Encompass, SquareTrade and Answer Financial brands. Allstate is widely known from the slogan "You're in Good Hands with Allstate." The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America. Allstate was founded in 1931 and became a publicly traded company in 1993. In 2023, Allstate was number 84 on the Fortune 500 list of largest companies in America. WHAT WE DO We’re more than insurance agents and claims representatives. We’re individuals with hopes, plans and passions. The biggest of which is helping people live smarter, safer lives. Doing so means continuing to re-imagine how we do what we do, the impact we can make on the world, ways we can each succeed in our own careers and actions we can take as a company that are good for all. To do that, we need all kinds of people – including lawyers, accountants, building engineers, project managers, marketing professionals, human resource specialists and so many more. WHO WE ARE – INCLUSIVE DIVERSITY    We hold each other accountable to encourage and embrace our collective differences. It’s our individual characteristics, values and beliefs, along with backgrounds and experiences that give us fresh perspective and purpose. We work harder, meet customer needs more effectively, share better, and identify more innovative ideas when we are accepted for who we are by the world around us. Our success comes from a chorus of many different voices. At Allstate, every voice counts.​ In our stand against racism, we’ve been making changes within Allstate. We’ve been listening, learning and engaging in change. We are focused on improving equity for all. Allstate is committed to long-term change not only in the way we conduct our business, but also for our employees. There’s a dynamic environment waiting for you here. You’ll find people with similar interests, as well as the many who’ll help expand your horizons. We believe in the power of connections. That’s why Allstate promotes diversity through a robust network of employee resource groups. It helps connect us all and supports our unique talents. Here are some of the available resource groups that actively support our employees: Abilities Beyond Limitations & Expectations African American Working Network Allstate Asian American Network Allstate Foster and Adoption Network Allstate PRIDE Allstate Veterans Engagement Team and Supporters Allstate Women’s Information Network Entrepreneurs at Allstate Families at Allstate Matter Native American Peoples at Allstate Professional Latino Allstate Network Young Professionals Organization WHY JOIN OUR COMPANY Allstate has been protecting people from life's uncertainties since 1931. We continuously develop and improve products and services so our customers can live well protected. For employees, we offer an environment that fosters innovative thinking and collaboration - where you'll be able to explore your ideas and feel proud of the work you do.  Our Benefits Allstate is dedicated to helping employees live happier and healthier lives. As a Fortune 100 company and industry leader, we provide a competitive salary and a benefits package that includes medical and dental insurance, tuition assistance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life - including a generous paid time off policy.  Growth and Development We support your desire to grow and provide opportunities to learn, explore new horizons, and follow your passion in a meaningful career. From access to hundreds of learning opportunities to in-house networking and rotational work experiences, Allstate is a place where you can forge your own path and expand your personal and professional potential. 
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