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Help Desk Level II

Employer
Universal Property & Casualty Insurance
Location
Fort Lauderdale, Florida
Salary
Not Specified
Closing date
Mar 18, 2019

View more

Category
IT
Job Type
Not Specified
Career Level
Not Specified

Job Details

Help Desk Level II

 

Help Desk Level II provides guidance, monitors tickets, investigates unresolved issues, troubleshoots configuration issues, performs software installations and hardware repairs.

 

The following are the usual, basic and essential functions of the position. These functions are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

 

Essential Job Functions

 

Leverage knowledge and experience to execute the following troubleshooting solutions when investigating unresolved issues:

  • Diagnostic testing
  • Remote control tools used to assume controls of an employee's system
  • Manage the Ticketing System queue to ensure that all tickets are completed in a timely manner in compliance with our SLA's
  • Generate status report and submit to the Help Desk Coordinator each Friday
  • Maintain advanced knowledge of fundamental operations of relevant software, hardware and other equipment
  • Timely escalation via email and verbal of unresolved incidents/requests to the proper level or application/systems support teams as needed

Basic tasks are defined as the following:

  • Advanced administration and basic troubleshooting of Active Directory
  • Advanced administration and basic troubleshooting of Office 365.Advanced administration of other systems as assigned, trained or mentored by senior members of the team or instructed in special training sessions
  • Identify and escalate situations requiring urgent attention
  • Stay current with system information changes and updates
  • Knowledge of relevant call tracking applications
  • Contact vendors to place orders
  • Administer, configure and provide Level I troubleshooting for telephone system
  • Help end users with printer setup and basic printing troubleshooting needs
  • Assist end users with minor corporate assigned mobile devices issues, setup and configuration
  • Work on data center hardware/software issues on an assigned or as needed basis
  • Manages/updates the supply inventory
  • Support remote and traveling users via remote login and phone
  • Prepares computers/workstations with all of the necessary hardware and software component, and creates user accounts (as needed).Imaging and deployment of computers
  • Support the operation and setup of the workstations, printers, servers and network. Monitoring of Anti-Virus System (Sophos).Monitoring System Alerts (Solarwinds).Support the operation of computer peripherals such as scanners, faxes, switches, wireless routers and mobile devices
  • Document re-occurring problems and identify the root cause to find solutions
  • Regular and reliable attendance
  • Work on-call on an as needed basis
  • Other duties as assigned

Required Knowledge, Skills & Ability

  • Excellent oral and written communication skills
  • Ability to prioritize and quickly resolve issues
  • Desire to acquire a deeper technical understanding
  • Customer service orientated
  • Problem-solver
  • Proactive
  • Team-player
  • Organized and detailed oriented
  • Works well in a fast-paced task driven environment.3+ years minimum experience
  • Network+ Certification Mandatory

Benefits

  • Medical, dental and vision insurance (post 60-day probationary period)
  • 401(k) Retirement Plan with a Company match up to 5% of your contribution and match is fully-vested (post 90-day probationary period)
  • Paid vacation (post 90-day probationary period)
  • Free health club membership

 

Universal Insurance Holdings, Inc. is an Equal Opportunity Employer. We consider the best qualified individuals available, without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

By submitting your resume for this position, you understand and agree that Universal Insurance Holdings, Inc., may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

 

 

 

Company

Universal Property & Casualty Insurance Company (UPCIC) is a wholly-owned subsidiary of Universal Insurance Holding Company of Florida, a Florida corporation. 

With operations in 18 states and continued expansion on the horizon, we are actively seeking energetic and high-achieving self-starters to join our team. If that sounds like you, we are glad you are considering a career with Universal and with our many exciting and lucrative career paths; we think you will be glad too!

Company info
Website
Telephone
9549581200
Location
1110 W Commercial Boulevard
Fort Lauderdale
Florida
33309
US

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