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Customer Service Representative Trainee- Part- Time Evenings

Employer
Berkshire Hathaway GUARD Insurance Company
Location
Wilkes Barre, Pennsylvania
Salary
Not Specified
Closing date
Mar 17, 2019

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Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Job Details

Overview

Berkshire Hathaway GUARD Insurance Companies, an A+ Superior rated company, is rapidly expanding our footprint throughout the US. We now seeking Customer Service Representative Trainees to work evening hours.

The Customer Service Representative is responsible for communicating, over the phone, with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to GUARD Insurance Groups products and services and New Claims Intake. Some of the highlights of working in our call center are:

  • No Sales!! All calls are service based
  • No weekends
  • Were closed all major holidays

Responsibilities

  • Answer customers questions and if unable to answer their questions, direct them to the appropriate person
  • Taking New Claims calls and entering the information using proper spelling, grammar, and punctuation
  • Check voice mail, Customer Service Requests, and Policy Service Center Requests at scheduled times
  • Utilize the Department Procedure Manual as appropriate
  • Utilize GUARD Insurance Group System Software, Internet, and Agency Service Center to answer caller requests by accessing the appropriate information from the system
Qualifications

  • Need to be able to work Monday-Friday-3:30pm-7:30pm or 4:30pm-8:30pm
  • Excellent oral and written communication skills
  • Attention to detail and accuracy are essential for this role
  • Proficient use of a computer
  • Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required

Company

At Berkshire Hathaway GUARD Insurance Companies, we want you to find your career — not just a job that pays the bills.  We pride ourselves on the fact that our company consists of energetic, talented employees who thrive on challenge and have helped create a strong sense of community within our organization!

Our business is expanding, and we are looking for new employees to fill a variety of roles.  You may find your niche with us as well as growth opportunities that allow you to reach your full potential and make a difference.  Berkshire Hathaway GUARD is still small enough that individual efforts have a large impact on our success!

Take a moment to browse through our career site, learning about our excellent benefits package, unique culture, and dedication to community service.  Once you've familiarized yourself with our company, see the positions available with us.  We think you'll be pleased with the career path that awaits you.

Company info
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