Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Positions within this family explore and profile data, draw business inferences, complete analysis and clearly articulate findings for a target audience. This position performs accountabilities under general supervision. Position is an intermediate level role, requiring solid previous experience in Descriptive Analytics. Position accountable for performing core tasks of Descriptive Analytics (the exploration and investigation of past business performance). This job may lead others. Definition of General Supervision: incumbents are told what to do, but not how to do it. Incumbents have some discretion on work accountabilities.

Marketing Description
Financial Operations is heavily leveraged broadly across the enterprise for services specific to Billing, Premium Audit, Loss Sensitive Receivable Management and Agency Administration. With vast enterprise engagement comes a strong appetite for business intelligence and analytics to help drive both operational and long-term planning initiatives.

The Operations Analyst will be required to use all available tools and resources to thoroughly analyze and assess operational performance. Provide process focused analytics support to Operations. This position requires a candidate with a strong analytical mindset, problem solving skills, technical acumen, and the ability to logically maneuver through ambiguous business problems that may not have a clear solution.

• Analyze all aspects of the operations experience, including but not limited to, customer experience, performance metrics and quality
• Ensure all analysis supports appropriate Operations investment decisions and optimizes Operational expenses
• Perform forecasting, data modeling and other activities related to enhancing operational performance
• Design and conduct extensive analysis of performance trends and provide insightful business performance reporting
• Design and conduct Ad-hoc analysis as and when required
• Adhere to all analytic standards and support all Operational analytic strategies
• Present findings to various management levels
• Perform other duties and/or special projects as assigned
• Synthesize/analyze diverse information, develop and recommend strategies for enhancing team's advance analytics capabilities
• Mentor entry-level analysts

Primary Job Duties & Responsibilities
Applies descriptive analytics to analyze data and validate assumptions, understand and may articulate results to a narrow audience. Identifies, selects and extracts relevant data from various internal and external sources. Manipulates raw data sets into information fit for analysis independently. Monitors data to recognize patterns and analyzes trends independently. Presents analysis and recommendations to business partners. Develops reporting to monitor business critical results and transitions to appropriate area for continuing production i.e.. information development and or data management . Provides required analysis, partnering with business analyst and managers. Contributes to completing reasonability and validation tests using general business knowledge Leads and participate in the peer review process. Utilizes standardized peer review best practices. Utilizes established best practices around Descriptive Analytics. May provide input into best practices. May provide guidance to others on assignments. Manages assigned projects independently.

Minimum Qualifications
Bachelors degree or equivalent education and 3 years analytics experience or 4 years analytics experience.

Education, Work Experience & Knowledge
Bachelors degree in mathematics, finance, computer science, statistics, MIS or equivalent experience preferred. Typically has a minimum of 4-6 years of experience in Descriptive Analytics or related field. 4+ years working successfully with Microsoft office products and software/programming applications specific to business supported. General knowledge of Descriptive Analytic practices and processes. General knowledge of Insurance products/concepts required. Previous experience leading others preferred. General knowledge of the main features of the collection of data and the relationship of data elements to each other. General Knowledge: Possesses sufficient knowledge to perform most work in normal situations.)

Job Specific & Technical Skills & Competencies
General understanding of the business functions, processes, and overall business strategies of businesses supported. Demonstrated intermediate analytic and diagnostic skills. Demonstrated intermediate interpersonal skills. Demonstrated intermediate communication and presentation skills Ability to work independently and as part of a team. Demonstrated ability to influence others. Intermediate project management skills. General understanding of the business functions, processes, and overall business strategies. Demonstrated ability to see results to completion. Intermediate business acumen. Intermediate Computer Skills in Excel, database programming language and related applications. Intermediate Computer Skills in Excel, database programming language and/or related applications . Intermediate problem solving and decision making skills. Ability to interact effectively with others across functions. Ability to think strategically. Ability to consider others ideas seriously and accept feedback. Builds and maintains credibility with others . If incumbent leads others, intermediate leadership skills including ability to: Leverage Differences. Manage in participative manner. Develop employees. Definition of Intermediate skill/competency level: demonstrates solid knowledge and ability; can apply the competency with minimal or no guidance, in the full range of typical situations. Requires guidance handling novel or more complex situations.

Preferred Qualifications

• Experience with Descriptive and Predictive Analytics practices and processes
• 3+ years of relevant work experience in research, advanced analytics (Regression, Classification, Deep Learning, and/or Statistical/Predictive modeling) or other business analytics preferred
• 2+ years of experience in extracting unstructured or structured data with strong programming ability in SAS, SQL, R, Python or other programming languages

Physical Requirements
Requires extended periods of computer use Requires extended periods of sitting.

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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