Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
This is an entry level position that requires satisfactory completion of required training to advance to Claim Rep, Inside Property CAT. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job does not manage others This job works under Close Supervision: Work is reviewed at several steps along the way. (Generally pertains to trainee positions.)

Primary Job Duties & Responsibilities
Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Requires working weekends and extended work days during higher claim volume events with minimal notification. Resolves previously closed 1st party PI and BI Property claims of low to moderate severity and complexity as assigned. Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property claims under a variety of policies. Establishes accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer assisted estimates. Handles escalated calls. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, WC, GL and other areas of the business as needed. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence to insureds. Performs other duties in support of the Catastrophe Response such as outbound contact calls, secondary claim severity triage, coordination of emergency services for claims assigned to other adjusters, fax and e-mail processing, mentoring of Enterprise Response Team members, etc. as required. Maintains an effective diary system and document claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Special Investigations Unit and/or Subrogation Unit. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Meets all quality standards and expectations per Best Practices. Broad scale use of innovative technologies. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. Perform other duties as assigned.

Minimum Qualifications
High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required.

Education, Work Experience & Knowledge
Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.

Job Specific & Technical Skills & Competencies
Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills -Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking - Basic Judgment/ Decision Making - Basic

Environmental/Work Schedules/Other
Weekend work hours - Occasionally Overnight work hours - Occasionally Holiday work hours (Federal and religious) - Occasionally Travel - Occasionally Other Flexibility and willingness to work extended work day hours with intermittent weekend hours given volume of work with minimal notice given

Physical Requirements
Operates standard office equipment - Continuously Sitting (can stand at will) - Continuously Standing - Frequently Use of Keyboards, Sporadic 10-Key - Continuously

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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