Total Loss Processor -Processing Support-Assoc III
- Employer
- Allstate Insurance Company
- Location
- Coppell, Texas
- Salary
- Not Specified
- Closing date
- Feb 10, 2019
View more
- Category
- Operations
- Job Type
- Not Specified
- Career Level
- Not Specified
Job Details
Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Key Responsibilities
Customer Service
- Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
- Direct voice to voice contact with Allstate customers, agents, vendors, and Allstate adjusters.
Admin Support
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
- Document claim file notes with any new claim information
Claims Support
- May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
- Receives, screens and routes incoming telephone calls and other electronic correspondence
- Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Generates and sends appropriate forms to insured/claimant for completion
- Processes claims payments
- Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
- Participates in or assists in training new or less experienced employees and demonstrating work processes
- Assists adjusters with more complex claim handling, analyze documentation and settle basic, straight-forward, and routine claims quickly and efficiently
Job Qualifications
- High School Diploma or equivalent with current or recent experience in either customer service and/or a professional work environment
- Total Loss processing experieince
- Allstate claims handling experience (Preferred)
- NextGen experience (Preferred)
- Activities are of moderate complexity, requiring some independent judgment, performed under general supervision, using procedures standard to the organization
- Demonstrates knowledge of internal operations and develops relationships to facilitate workflow
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Company
- Website
- https://www.allstate.com/
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