Claim Representative Auto Total Loss

Greenwood Village, Colorado

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
This position is responsible for handling Personal and Business insurance Auto and Specialty/Heavy Equipment Total Loss claims through resolution/settlement and payment process. This includes applying laws and statutes for multiple state jurisdictions. Determines the value through collaboration with appraisal expert. May include additional complexities related to unique coverage and/or damage issues (i.e.: police equipment within the car, tools or other equipment attached to vehicle). Provides quality claim handling including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job does not manage others This job works under Moderate Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor.

Primary Job Duties & Responsibilities
Customer Contacts/Experience: Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follow-through and meeting commitments to achieve optimal outcome on every file. Fulfills specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC). Coverage Analysis: Reviews controlling claim handlers' coverage determination, summarizes the review and seeks clarification as needed. Recognizes additional coverage issues (i.e. covered equipment, endorsements). Investigation/Evaluation: Contacts all appropriate parties to gather supporting documents necessary to negotiate and settle the claim within authority level (i.e.; obtaining the title, keys, and other required documentation). Properly manages Total Loss settlement process and rental expenses by working closely with appraisers, rental facilities, body shops, and salvage vendors. Manages deductibles and limits. Controls damages through the proper use of cost containment tools (i.e. mitigate storage, expenses, rental). Reserving: Establishes timely and maintains appropriate claim and expense reserves. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner. Negotiation/Resolution: Determines settlement amounts based upon appraisal estimate, negotiates and conveys claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters and other necessary correspondence to insureds and claimants. Insurance License: In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Perform other duties as assigned.

Minimum Qualifications
High School Degree or GED with a minimum of one year auto claim handling experience or successful completion of Travelers Claim Representative training program required.

Education, Work Experience & Knowledge
Bachelor's degree preferred. 2 years auto claim handling experience preferred. Prior experience handling Total Loss claims a plus.

Job Specific & Technical Skills & Competencies
Demonstrated ownership attitude and customer centric response to all assigned tasks Ability to work in a high volume, fast paced environment managing multiple priorities Attention to detail ensuring accuracy Ability to effectively handle conflict Keyboard skills and Windows proficiency, including Excel and Word - Intermediate Verbal and written communication skills - Intermediate Analytical Thinking- Intermediate Judgment/Decision Making- Intermediate Negotiation- Intermediate Insurance Contract Knowledge-Basic Value Determination- Basic Settlement Techniques-Basic.

Environmental/Work Schedules/Other
Ability to work a weekend day is strongly preferred. If your work shift includes a weekend day, you will qualify for a shift differential that is applied to all hours you work during the week.

Physical Requirements
Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously)

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.