Operations Product Specialist - Senior Product Business Analyst

Located in beautiful Monterey, CA (Relocation Assistance Available)
$80k - $116k Dependent on Experience + Comprehensive Benefits Package + Relocation Assistance
Aug 29, 2018
Oct 28, 2018
Job Type
Full Time

Thrive on teamwork? Relish the challenge of turning complex situations into success stories? Always looking for the next challenge?

Great operational/product opportunity in gorgeous Monterey, CA. Be more than just an employee, be a part owner of a 120-year-old “A” rated company that is highly motivated and strategically focused on being the authoritative leader in property in the western U.S. CIG is always innovating and rethinking the traditional roles. Being so this role would be a member of newly created department with the goal, at the most simplified level, is to define the “what” and the “why” for CIG.

Relocation assistance available for this position

Position Overview:

The Product Business Analyst is a core member of the Operations Organization and is responsible for the overall prioritization of commercial or personal lines initiatives, projects and efforts within CIG. Represents all business stakeholders in the definition and prioritization of system development of all aspects of technology investments related to commercial or personal lines-focused efforts.

This is a critical position that requires effective planning, teamwork and collaboration and experienced managerial skills to develop and implement cost effective solutions to meet business needs and requirements. It also requires exceptional personnel leadership and motivational skills. Qualified applicants will have a natural tendency to use data in decision-making and prioritization. Strong project management and consulting skills are essential for this role.


  • Senior Product Business Analyst provides strategic leadership for automation strategies for Insurance Operations system development and implementation. Communicates, advocates and evangelizes the strategic direction to both internal and external customers
  • Senior Product Business Analyst oversee design project management, implementation, maintenance, customer service, end-user systems training and quality control for automation strategies
  • Senior Product Business Analyst acts as a liaison between the client area, technical organization, and other affected areas in planning, directing and conducting the analysis of complex business problems
  • Senior Product Business Analyst develops detailed business and functional requirements, using templates and tools consistent with the methodology being employed
  • Senior Product Business Analyst employs the proper elicitation technique to ensure requirements are appropriately and efficiently identified, analyzed and documented using industry standard analysis techniques
  • Senior Product Business Analyst will suggest creative technical and/or process solutions to identified business needs
  • Senior Product Business Analyst will provide support for user acceptance testing and test defect resolution
  • Senior Product Business Analyst will document and distribute user facing release notes/communications
  • Senior Product Business Analyst provides ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues and communicating the resolution of issues to the business community
  • Senior Product Business Analyst plans, develops and organizes feedback mechanisms to assure quality control and systems ability to meet or exceed customer expectations
  • Senior Product Business Analyst counsels and advises Insurance Operations staff, external customers and vendors on systems capabilities and business benefits
  • Senior Product Business Analyst improves processes throughout the organization to increase the level and quality of service provided to internal and external customers through Insurance Operations and its technology


  • BS degree in Business, Computer science or related field, or its equivalent and continuing education related to the job
  • 5 to 7 years of related work experience in commercial or personal lines, to include underwriting systems, project management, with demonstrated achievements and progressive responsibilities
  • Property & Casualty insurance products experience, particularly with respect to business processes and technology solutions. An ability to quickly learn and apply acquired knowledge essential to the position
  • Thorough knowledge of all functions performed by Insurance Operations staff, including underwriting, rating, agency automation, sales, billing and customer service activities
  • Business platforms (rules and processes) that support administration and service of products
  • Strong communication skills through written and verbal communication, with technical and non-technical audiences
  • Ability to promote and foster teamwork and a collaborative work-environment
  • Strong problem solving and problem identification skills to Identify and mitigate obstacles and conflicts in advance


  • Competitive Compensation
  • Employee Stock Ownership Plan
  • Full Relocation Assistance
  • Generous Paid Time Off
  • Career Growth
  • Health
  • Dental
  • Life Insurance
  • Established and well respected company

Capital Insurance Group is an equal opportunity employer committed to a diverse workforce. EEO/M/F/V/H