BPO Onboarding Supervisor

Chicago, Illinois
Not specified
Jul 26, 2018
Sep 24, 2018
Job Type
Full Time

Job Title: BPO Onboarding Supervisor

Department: BPO                                               

FLSA Status: Exempt          

Job Status:  FT

Reports To: BPO Operations Manager           

Positions Supervised:  BPO Onboarding Team Lead/Supervisor, BPO Documentation Fulfillment Coordinator, BPO Reporting and Audit Specialist

Work Schedule: Flexible, during normal business hours, Monday – Friday.

Assessments: PI and Wonderlic



Ensures accountability for achieving business goals among the BPO Onboarding team; ensures that others have the resources, information and authority to achieve objectives; addresses obstacles and sources of inconsistent performance; ensures strategies are executed and measured. Builds and manages strong partnerships both internally where needed.


  • Serves as a resource for conflict resolution for internal team members.
  • Collaborate and influence multiple partners within the company to ensure business objectives and performance standards are met
  • Have a strong working knowledge and oversee all processes relating to the Business Process Outsourcing Clients’ operations around New Case Implementation and Reissues, as well as Compliance.
  • Internal Liaison – works with a team of subject matter experts within Allied to execute resolutions for escalated issues and improve overall performance. 
  • Partners with the BPO Operations Manager to proactively address critical issues and identifies ways to streamline and improve efficiency of work.
  • Ensures that defined processes, quality standards and best practices are followed; Fosters a sense of urgency and commitment to achieve goals.
  • Serves as a point of contact for other BPO departments.
  • Selects and builds the right teams to meet long-term talent planning needs and achieve business goals.
  • Learns all aspects of the department in order to act as back up to Operations Manager as required. 


Adaptability – Adapts to change, open to new ideas and responsibilities.

Communication – Communicates effectively both internally and externally, where applicable.  Includes both written and verbal communication.

Employee Development – Offers feedback, coaches employees appropriately, rewards employees wisely, takes mentoring role, challenges and develops employees and offers opportunity. 

Employee Management – Defines responsibilities, motivates employees, delegates well and rewards appropriately. 

Interpersonal Skills – Builds strong relationships, is flexible/adaptable, works well with others, and solicits feedback. 

Job Knowledge – Understands the facets of job, aware of duties and responsibilities, and keeps job knowledge current.

Leadership – Provides strong leadership, sets a good example as a skilled decision maker, motivator and encourager.

Problem Solving – Strives to understand contributing factors, works to resolve complex situations. 

Productivity – Manages workload, works efficiently, and meets goals and objectives. 

Quality – Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services

Self-Development – Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals and/or maintains licenses and other pertinent requirements. 

Teamwork – Accountable to team, works to meet established deliverables, appreciates view of team members, and respectful.

Technical Skills – Maintains current understanding of technical process/equipment, uses technology to increase performance/productivity; effectively uses online tools and resources. 


Intermediate level work experience with Microsoft Office, Word, Excel, and Power Point software applications required, Access preferred.


Group Health Insurance/Benefits experience required. 


College Degree required. 

Certificates & Licenses:





Modern office suite in high rise building in downtown Chicago. Flexible hours, ability to work from home upon tenure requirements and approval from manager.

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