BPO Onboarding Supervisor

Location
Chicago, Illinois
Salary
Not specified
Posted
Jul 26, 2018
Closes
Sep 24, 2018
Category
HR
Job Type
Full Time

Job Title: BPO Onboarding Supervisor

Department: BPO                                               

FLSA Status: Exempt          

Job Status:  FT

Reports To: BPO Operations Manager           

Positions Supervised:  BPO Onboarding Team Lead/Supervisor, BPO Documentation Fulfillment Coordinator, BPO Reporting and Audit Specialist

Work Schedule: Flexible, during normal business hours, Monday – Friday.

Assessments: PI and Wonderlic

               

POSITION SUMMARY:

Ensures accountability for achieving business goals among the BPO Onboarding team; ensures that others have the resources, information and authority to achieve objectives; addresses obstacles and sources of inconsistent performance; ensures strategies are executed and measured. Builds and manages strong partnerships both internally where needed.

ESSENTIAL FUNCTIONS:

  • Serves as a resource for conflict resolution for internal team members.
  • Collaborate and influence multiple partners within the company to ensure business objectives and performance standards are met
  • Have a strong working knowledge and oversee all processes relating to the Business Process Outsourcing Clients’ operations around New Case Implementation and Reissues, as well as Compliance.
  • Internal Liaison – works with a team of subject matter experts within Allied to execute resolutions for escalated issues and improve overall performance. 
  • Partners with the BPO Operations Manager to proactively address critical issues and identifies ways to streamline and improve efficiency of work.
  • Ensures that defined processes, quality standards and best practices are followed; Fosters a sense of urgency and commitment to achieve goals.
  • Serves as a point of contact for other BPO departments.
  • Selects and builds the right teams to meet long-term talent planning needs and achieve business goals.
  • Learns all aspects of the department in order to act as back up to Operations Manager as required. 

POSITION QUALIFICATIONS:

Adaptability – Adapts to change, open to new ideas and responsibilities.

Communication – Communicates effectively both internally and externally, where applicable.  Includes both written and verbal communication.

Employee Development – Offers feedback, coaches employees appropriately, rewards employees wisely, takes mentoring role, challenges and develops employees and offers opportunity. 

Employee Management – Defines responsibilities, motivates employees, delegates well and rewards appropriately. 

Interpersonal Skills – Builds strong relationships, is flexible/adaptable, works well with others, and solicits feedback. 

Job Knowledge – Understands the facets of job, aware of duties and responsibilities, and keeps job knowledge current.

Leadership – Provides strong leadership, sets a good example as a skilled decision maker, motivator and encourager.

Problem Solving – Strives to understand contributing factors, works to resolve complex situations. 

Productivity – Manages workload, works efficiently, and meets goals and objectives. 

Quality – Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services

Self-Development – Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals and/or maintains licenses and other pertinent requirements. 

Teamwork – Accountable to team, works to meet established deliverables, appreciates view of team members, and respectful.

Technical Skills – Maintains current understanding of technical process/equipment, uses technology to increase performance/productivity; effectively uses online tools and resources. 

SKILLS & ABILITIES:

Intermediate level work experience with Microsoft Office, Word, Excel, and Power Point software applications required, Access preferred.

Experience:

Group Health Insurance/Benefits experience required. 

Education:

College Degree required. 

Certificates & Licenses:

N/A

PHYSICAL DEMANDS:

None

WORK ENVIRONMENT:

Modern office suite in high rise building in downtown Chicago. Flexible hours, ability to work from home upon tenure requirements and approval from manager.

Similar jobs

More searches like this

Similar jobs