Insurance Customer Service Specialist

Sunrise, Florida
Not Specified
Jul 10, 2018
Sep 08, 2018
Job Type
Not Specified
Career Level
Not Specified
The Insurance Customer Service Specialist provides exceptional service to agents and consumers contacting the MGA units. Primary job responsibilities include:
Providing up-to-date information, resolving problems and expediting requests via phone or live chat, for personalized insurance quotes or issuance according to priority and follow through.
Researching omitted information from agents request and monitoring follow up to ensure accurate file completion.
Warming transfer calls to assigned team members in Production or Support when applicable.
Communicating effectively with individuals and teams while following Escalation and Complaint reporting procedures when dealing with problem calls.
Issuing insurance policies, endorsements or other support procedures for Personal or Commercial lines insurance using various computer applications and internet sites while maintaining productivity and meeting compliance standards as may be established by unit.
Handling large volume of electronic files ensuring accurate and efficient data entry into computer programs while working under stringent deadlines.
Participating in Quality Assurance reviews and devising initiatives for improvement.
Coordinating with the Production and Support team to achieve highest level of service to agents.

We are looking for a highly-motivated professional who enjoys working with and helping others, to join our team. Other candidate qualifications and skills include:
High School Diploma or GED required. Associates or Bachelors degree a plus.
2 to 4 years Agency or underwriting experience in Personal and/or Commercial Lines; or equivalent combination of education and experience.
Must have thorough knowledge of Property/Casualty Insurance operations and policy elements.
Proficiency in Microsoft Office Suite with proficient data entry skills and the ability to understand and correctly utilize multiple computer systems.
Active Florida 4-40 CSR license required; a 2-20 license highly preferred.
Exceptional communication skills, both verbal and written, with the ability to achieve 80% or higher on a spelling and grammar assessment.
Demonstrated ability to confidently interact with and influence customers.
Strong customer service, problem solving and resolution skills.
Proven ability to multi-task and think on your feet in a fast-paced

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