Client Service Representative

Sunrise, Florida
Not Specified
Jul 05, 2018
Sep 03, 2018
Customer Service
Job Type
Not Specified
Career Level
Not Specified
Voted 2015 Best Places to Work, Team Focus Insurance Group is a team of talented and experienced professionals that have been serving the property and casualty insurance industry for 70 years. Our unique, value-oriented approach to business is just one way Team Focus demonstrates true dedication to growth through the collaborative success of customers, partners and team members.

The Team Focus Insurance Group house of brands serves the insurance industry most prominently through MacNeill Group (MGA, wholesale broker, and company/program management), Focus Technologies (core administration software solutions and BPO services) and Capacity Insurance Company (risk).

We provide innovative and diversified insurance services through our Strategic Outsource Solutions approach to the market. Team Focus is dedicated to being the best of all we come in contact with our Customers, our Partners, and our People.

We are currently looking for an Client Service Representative to provide exceptional service to insured's on behalf of our client.

Primary job responsibilities include:

Developing and maintaining a professional relationship with insured's and applicants in a call center environment, addressing questions and concerns about personal-lines insurance policies in the state of Florida.

Preparing personalized insurance quotes, recommending and binding the best insurance options for insured's and applicants.

Acting as the customer's advocate, managing each call to resolution, and ensuring all necessary follow-up occurs. Additional correspondence, including outbound calls, may be required to ensure all necessary documents and supporting information in received.

We are looking for highly-motivated professionals who enjoy working with and helping others, to join our team.

Other Candidate Qualifications and Skills Include:

Associates or Bachelors highly preferred, High School Diploma or GED required.

2+ years of customer service experience required, previous call center experience desired

Proficiency in Microsoft Office Suite with proficient data entry skills and the ability to understand and correctly utilize multiple computer systems.

Active Florida 4-40 or 2-20 license.

Exceptional communication skills, both verbal and written, with the ability to achieve 80% or higher on a spelling and grammar assessment.

Demonstrated ability to confidently interact with and influence customers.

Strong customer service, problem solving and resolution skills.

Proven ability to multi-task and think on your feet in a fast-paced environment.

Strong attention to detail to ensure accuracy of information.

Positive Roll up your sleeves and let's get it done attitude.

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