PDA has an immediate opening for an Auto Damage Appraiser in Alexandria, Va. This position supports our Desk Review Teams and assists our auto physical damage field operations across the organization.Responsibilities:
Capture Photos of damaged vehicles and complete estimates and/or total-loss evaluations to comply with company and state regulations.
Maintain accurate documentation of the repair process.
Deliver a positive customer service experience to all internal, external, current and prospective customers.
Adhere to Company accuracy and efficiency goals.
Appraise damaged vehicles and complete estimates and/or total-loss evaluations to comply with client, PDA and state regulations.
Negotiate repair estimates with shops.
Complete re-inspections and/or supplements as required.
Write appraisals at the side of the car.
Manages client relationships while developing growth and new client base. May be involved in sales, negotiating, and contracting of new clients.
Markets PDA to potential service vendors by calling on body shops, auto dealerships, Third Party Administrators, Insurance Companies, and investigators, establishing relationships and promoting the PDA brand.
Monitors market share performance and makes strategic adjustments to ensure retention is maintained and growth is experienced.
Review of company metrics while providing analytical resolutions to performance of the area aligned to company goals.