Customer Care Specialist

Sunrise, Florida
Not Specified
Jun 13, 2018
Aug 12, 2018
Job Type
Not Specified
Career Level
Not Specified
Voted 2015 Best Places to Work, Team Focus Insurance Group is a team of talented and experienced professionals that have been serving the property and casualty insurance industry for 70 years. Our unique, value-oriented approach to business is just one way Team Focus demonstrates true dedication to growth through the collaborative success of customers, partners and team members.

The Team Focus Insurance Group house of brands serves the insurance industry most prominently through MacNeill Group (MGA, wholesale broker, and company/program management), Focus Technologies (core administration software solutions and BPO services) and Capacity Insurance Company (risk). We provide innovative and diversified insurance services through our Strategic Outsource Solutions approach to the market. Team Focus is dedicated to being the best of all we come in contact with - Customers, our Partners, and our People.

We are currently looking for a Customer Care Specialist to handle service calls from policyholders and agents in regards to their insurance policies and provides exceptional service in responding to their questions and concerns. Review and process endorsements and work reports.

Primary job responsibilities include:

Developing and maintaining a professional relationship with agents, insureds and applicants in a call center environment, addressing questions and concerns about personal-lines insurance policies in the state of Florida.
Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Process endorsements and/or changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures

We are looking for highly-motivated professionals who enjoy working with and helping others, to join our team. Other candidate qualifications and skills include:

High School Diploma or GED required, Associates degree preferred.
One (1) to two (2) years of customer service experience; or equivalent combination of education and experience Bi-lingual (English and Spanish) preferred.
Exceptional communication skills, both verbal and written, with the ability to achieve 80% or higher on a spelling and grammar assessment.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook and Internet browser applications. Must be able to use a variety of office equipment, including scanner, copier, fax machine, and calculator. Strong customer service, problem solving and resolution skills.
Proven ability to multi-task and think on your feet in a fast-paced environment.
Strong attention to detail to ensure accuracy of information.
Positive Roll up your sleeves and let's get it done attitude.

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