Customer Service / Sales Specialist

Knoxville, Tennessee

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.



This entry level Retention Sales Representative is specialized in providing information about our products in an easy and understandable way, as well as making recommendations on a product that best suits each existing customer. Our collaborative work environment allows for all of our Retention Sales Representatives to continuously develop themselves further in order to provide the absolute best customer service possible. In this role you will gain an understanding of our Personal Insurance products through our comprehensive training program making you an expert in Travelers Personal Insurance. In this role retention sales representatives need to have a relentless desire to succeed in their career and are motivated to help our customers find the plan they feel most comfortable with. With competitive compensation, great benefits starting day one and our driven sales teams, we know that Travelers can help you accomplish this conquest for a fulfilling career. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others. This job does not manage others

Working toward: Successful attainment of State insurance P & C license and all required non-resident licenses. Successful completion of the Retention Sales training curriculum. Successful completion of Transition Academy (2 month transition period for Retention Sales Associate Trainee transitioning to Retention Sales Associate). Obtain Issue Authority for all lines of business sold in PI Learn to establish rapport and provide a superior customer experience with current customers Develop working product, underwriting and sales/customer service knowledge to counsel, retain and sell available insurance products. Learn to solicit all information necessary to produce a quote, retain the business and close sales. Learn to develop underwriting exposures and make pricing decisions or recommendations to Underwriter (as appropriate). Learn to represent Travelers in a positive manner, while building customer rapport. Develop basic telemarketing, customer service, retention, sales and systems skills, build knowledge of underwriting criteria and guidelines, and increase product knowledge. Take inbound and make outbound calls Understand the Travelers - retention sales work flow and areas of focus to add customer value. Will receive guidance from Senior Retention Associate or manager. Learning to demonstrate strong active listening skills to identify customer problems or objections. Learn to handle objections professionally while clearly articulating relevant product and corporate features, benefits, and value to the consumer, based on developing working product knowledge. May require guidance from Senior Retention Associate or manager. Achieve and maintain the minimum required quality and underwriting metrics while consistently striving to improve. Receive and implement constructive feedback in the form of professional coaching. Perform other duties as assigned.

Prior call center experience preferred Sales/Retention experience preferred Familiarity with Personal Insurance Products preferred Good verbal communication skills Good computer keyboard skills Developing system navigation skills

Able to multi-task within a high volume sales center environment Ability to make wise decisions quickly and efficiently in a fast paced environment. Basic sales skills or aptitude Ability to obtain Property/Casualty Insurance License Able to work flexible schedules including occasional nights and weekends Adaptable to change Strong math and problem solving skills Desire to succeed with proven track record of success Decisive judgment, resiliency and integrity Positive and professional demeanor

High school diploma or GED

Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.