Medical Assistant

Dublin, Ohio
Not Specified
May 22, 2018
Jul 21, 2018
Job Type
Not Specified
Career Level
Not Specified

York Risk Services Group is a premier provider of insurance, risk management, alternative risk, pool administration and claims management solutions to clients across hundreds of industries. Recently named by Forbes as one of "America's Best Midsized Companies Two Years in a Row" We firmly believe that our employees drive the success of the company. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities.

Job Description


  • Associate or Bachelors Degree, or equivalent experience in workers compensation, health care, insurance, or claims management
  • Excellent time management, organizational, and problem solving skills
  • Excellent communication skills with customer service focus
  • Knowledge of medical terminology/documentation and coding
  • Excellent computer skills with ability to navigate between computer systems
  • A positive attitude and demonstrated flexibility
  • Ability to handle multiple tasks and fast pace work environment


  • Responsible for timely and accurately processing of assigned ADRs and orders per ADR policies and standards
  • Assists with organization of medical information by preparing file for physician review/IME per departmental standards
  • Complete ADR Mini-packets per ADR policies and standards
  • Completes the back-ending process to capture ADR data and order completion utilizing CareWorks ADR database and BWC system
  • Prepares ADR file for ADR IME, if applicable; contacts injured worker per BWC policy for exam scheduling availability and documents in notes; tracks IME process to ensure timely resolution of report; assists with ensuring vendor invoices are processed for payment
  • Responds to all ADR internal and external inquiries for appropriate customer service
  • Improves company effectiveness and efficiency by collecting information/data, identifying issues, recommending solutions to ADR Manager
  • Maintains timeliness of performance benchmarks for assigned files
  • Assists with identification of need for PA Reviewer feedback/training and communicates issues to ADR Manager for resolution
  • Act as mentor for team if/when needed
  • Support team environment and assist in meeting ADR department and Company performance goal
  • Maintains confidentiality and protects sensitive information/data
  • Maintains compliance with all federal, state laws, URAC standards, BWC and CareWorks policies and procedures
  • All other duties as assigned

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