Director Internal Communications

Hartford, Connecticut

Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job Summary
Identifies internal communications opportunities in partnership with the businesses; leads development of strategies and plans and oversees execution. Partners directly with business, function, and initiative leaders to implement internal communications that enhance and support enterprise business objectives and reinforce Travelers culture and character. Collaboration is the foundation of our workforce, and we're looking for smart and innovative individuals who are self-motivated and passionate to join the Enterprise Business Intelligence and Analytics (EBIA) Organization. Success in this role requires significant cross-Travelers collaboration and understanding of Travelers business model to unite the community around the Strategy and Roadmap to bring that Vision to life.

This job does not manage others but through expertise and influence provides guidance across organizational boundaries and levels of responsibility. The role will also engage with the Operations and Technology Communication organization to cultivate a strong Communications Community and to leverage these diverse skills and experiences in the delivery of differentiated communications.

Primary Job Duties & Responsibilities
  • Help shape and deliver a clear narrative on the Enterprise Business Intelligence and Analytics (EBIA) Brand, Vision and strategic initiatives using a variety of channels.
  • Demonstrate a thorough understanding of business strategies and build them into enterprise communication approaches and materials.
  • Ensure that strategic business key messages are integrated into internal communications.
  • Demonstrate a thorough understanding of business strategies and build them into communications approaches and materials.
  • Utilize a deep level of communications expertise to ensure successful implementation of internal communications aligned with business objectives.
  • Direct delivery of communications across internal audiences, partnering with content and channel owners to ensure a comprehensive and integrated approach.
  • Think creatively, take smart risks and address tough issues as they arise.
  • Develop and maintain close, productive relationships with teams across EBIA, Communications, Legal and the Line of Businesses to ensure alignment and compliance.
  • Coach leaders, plan and execute regular all-hands meetings and other employee meetings, and create innovative ways to communicate that information and motivate employees.
  • Counsel and support leadership on communications approach and employee engagement.
  • Demonstrate ability to influence and drive change with key stakeholders.
  • Ensure that enterprise approval processes, templates, and brand guidelines are followed in the development of internal communications materials.
  • Share business and communications subject matter expertise with other team members; mentors/trains others on the development of communications and communications strategies.
  • Measure effectiveness of assigned internal communications through qualitative and quantitative methods.
  • Other duties as assigned.

Minimum Qualifications
Bachelor's degree in in English, journalism, communications or minimum of 6 years of related communications experience.

Education, Work Experience & Knowledge
Typically 6-8 years of experience in communications or a related field. General knowledge of appropriate methods and techniques for communicating with multiple audiences. Thorough understanding of business strategies.

Job Specific & Technical Skills & Competencies
  • Advanced interpersonal, problem solving and presentation skills
  • Advanced project management skills, with ability to focus and prioritize multiple projects simultaneously, within tight timeframes. Ability to coach others to deliver projects with an enterprise mindset.
  • Strong, clear written and verbal communicator that can tailor messages to the right audiences.
  • Creativity in both proactive and reactive communications' approaches; ability to adapt quickly depending on the circumstance.
  • Advanced ability to work individually and as a member of a team (on team assignments).
  • Ability to build productive working relationships across functional areas and lines of businesses.
  • Intermediate ability to think strategically.
  • Ability to identify emerging issues in the organization, and external issues that could affect the company's reputation.
  • Intermediate Leadership Skills, including ability to:
    • Manage in participative manner.
    • Manage change effectively.
    • Understand and navigate organization.

Environmental/Work Schedules/Other
May require travel up to 20% of the time.

Physical Requirements
1 Operates standard office equipment (Frequently) 1 Sitting (can stand at will) (Frequently) 1 Use of Keyboards, Sporadic 10-Key (Frequently)

Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.