People Leader - Customer Care Manager

Employer
Assurant
Location
Duluth, Georgia
Salary
Not Specified
Posted
Apr 15, 2018
Closes
Jun 14, 2018
Ref
54070#GIJ--Assurant.1
Category
Operations
Job Type
Not Specified
Career Level
Not Specified

What is a People Leader at Assurant?

A People Leader believes in engagement, growth and performance of their team. Dynamic in their approach of energizing their teams to deliver on our promise to protect what matters most to our customers. Leading people at Assurant isnt defined by a procedure manual. The leader employs an adaptive and fluid leadership style. One that allows a proactive approach, adjusting to changes when necessary.

Why You Should Consider This Role

  • You are authentic and love coaching and connecting with people
  • You value the autonomy to use common sense and good judgment to make decisions
  • You are naturally comfortable exercising discretion when interpreting policies
  • You treat others with dignity and respect and consider the benefits and risks to employees and the business when addressing issues
  • You are comfortable dealing with conflict and providing specific feedback
  • You go above and beyond in your role as a leader because you want to, not because you have to
  • You are a change agent

What You Will Like

  • The people we care
  • The diversity - every day is different
  • The excitement we focus on What Matters Most to our customers
  • The difference in the value Assurant places on strong leadership
  • The opportunity to learn, grow and advance within our fortune 500 global company
  • Competitive salary

The Details

  • This is a customer service Manager role where you will lead a team responsible for researching and resolving loan level inquiries in insurance, mortgage banking and property loss
  • This role requires a high level of engagement with people and developing strong relationships with our clients and other leaders across the organization
  • Because every employee is different, this role requires you to take the initiative to truly engage with your employees, assist with their development to drive performance, and use your leadership to proactively help them solve problems and avoid future challenges
  • We are looking for dynamic leaders that can work various schedules within our hours of operations. Customer Care hours are from 8 am until 12 am Monday through Friday, and 8 am to 8 pm on Saturday.

The Ideal Candidate Will Have

  • Strong leadership skills with the ability to build a trusting work environment
  • Ability to demonstrate and influence others to out perform
  • Passion for people and a desire to be the best
  • Strong interpersonal skills with the ability to inspire others
  • Exceptional verbal and written communication skills
  • Innovative thinker who anticipates and solves problems
  • Adapts and successfully leads others through change in a fast pace environment
  • 3-5 years experience in a people leadership role
  • High school diploma - required. Bachelor Degree is preferred.
  • Bilingual - Fluent Spanish and English preferred


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