Branch Manager (AAA Rochester PA)

Rochester, Pennsylvania

 

Teamwork.  Integrity.  Dedication.

Together, we make a difference.  

AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products/services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership.

 

AAA East Central is looking for a full-time (37.50 hours/week)Branch Manager in our Rochester Branch Office located at 300 Adams Street in Rochester, Pennsylvania.  Business hours at this location are Monday - Friday from 9:00 a.m. - 5:00 p.m. and Saturday from 10:00 a.m. to 2:00 p.m.  Starting salary for this position begins at $50,603 and is based upon experience.

  Responsibilities include, but are not limited to:
  •  Oversees daily activities of assigned branches to provide the highest quality of customer service to customers and members; investigates complaints, identifies potential problems and takes corrective action.
  • Accountable for effective, efficient budgeting and planning for assigned branches; controls costs; meets quarterly performance expectations in the areas of sales, employee productivity and member satisfaction.
  • Performs all necessary managerial functions to effectively and efficiently manage assigned personnel.
  • Prepares and submits clear, concise, timely and accurate reports as assigned.
  • Maintains service level audit of 95% satisfaction.
  • Must be willing to work in excess of 40 hours per week and on some Saturdays.
  • Must be committed to visiting branch sites within the division and attend administrative meetings as required.

Qualifications

Qualified individuals, will have: 
  • Demonstrated management skills to include 3-5 years' experience in full range of managerial responsibilities; preferably in AAA field or related business.
  • College-level business education, or equivalent experience to include training courses beyond high-school level.
  • Ability to supervise, coach, motivate and develop staff.
  • Strong analytical skills; solid oral and written communication skills.
  • Computer literacy with proficiency in spreadsheet and word processing software.
The selected candidate will be required to successfully complete pre-employment assessments, background and drug screenings.  

We offer full-time employees an outstanding benefits package including: medical, prescription, dental and vision coverage; life insurance and disability coverage; FREE AAA Plus membership; paid time off (vacation, personal, holidays and sick days); and a 401(k) with a generous match.

 

Our collaborative work environment is focused on creating a Legendary Customer Service experience--one which will take us through our second century of fulfilling our members needs whenever and however we can.

  Apply Directly Online At:www.aaa.com/apply  

Equal Opportunity Employer

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