PIP Litigation Claims Specialist

Tampa, Florida
Not Specified
Apr 12, 2018
Jun 11, 2018
Job Type
Full Time
Career Level
Not Specified
Job Description

Primary Purpose:

Responsible for evaluating and negotiating the resolution of claims within authority levels while mitigating damages to achieve cost effective claims outcomes.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Contact all parties involved in a claim to complete full investigation of the facts and damages relevant to the claim
  • Identify potential coverage issues and refer claims to Claims Manager as needed
  • Determine liability and evaluate damages of all exposures related to the claim and document findings of investigation
  • Provide effective and timely communication to all internal and external stakeholders regarding claim status and other inquiries such as fraud and subrogation recovery
  • Support claims workflow efficiency by accurately documenting claim progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational knowledge
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt National General values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
  • Participate in committees, special projects and other duties as assigned
  • Use multiple resources to gather and analyze significant data
  • Maintain integrity of claims portfolio and evidence

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma or general education degree (GED)
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Basic understanding of the principles and processes for providing customer service including meeting quality standards for services and evaluation of customer satisfaction
  • Utilize effective communication to influence and persuade decision makers; understand the needs and goals of customers and actively look for ways to meet them; mediate and resolve conflict
  • Ability to effectively manage ones own time
  • Ability to leverage technical knowledge to make cost-effective decisions
  • Ability to complete tasks attentively and thoroughly with attention to detail
  • Utilize established procedures to guide decision-making
  • Maintain a professional, poised and positive demeanor

Desired Skills:

  • Bachelors Degree or in-lieu of degree equivalent education, training and work-related experience
  • 6+ years of experience in claims and/or handling auto claims
  • Possess working knowledge of Seibel Claims System
  • Possess working knowledge of claims administration best practices and procedures
  • Possess working knowledge of insurance products and services
  • Possess an understanding of relevant laws and regulations across multiple jurisdictions
  • Possess an understanding of market trends and organizational strategies

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

Paid Training
Medical, Dental, Vision benefits
Wellness Programs
Life and Short/Long Term Disability Insurance
401k w/ Company Match
Company Paid Holidays & Generous Time-off policy
Employee Discount Program
Career Advancement and Development Opportunities
On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
On-site Fitness Center (Cleveland and Dallas offices)
Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.


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