Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Under general supervision, responsible for the profitability, growth, and retention of assigned book of business within an assigned territory that is consistent with overall Bond and Specialty Insurance/BU strategy and objectives. Primary responsibilities include:
- Manages the submission and underwriting process for assigned broker/agency plant while working with experienced underwriters.
- Uses strong customer service, organizational and communication skills to effectively manage and profitably grow a portfolio within a team environment.
- Underwrites and assesses risks associated with new and renewal bonds and programs for small/middle market customers.
- Facilitates the underwriting workflow, process and operations required from the initial submission to written business.
- Develops and executes primarily internal sales/marketing plans and builds/maintains productive relationships with brokers/agents.
- Analyzes underwriting information, including financial statements, to determine the qualifications of a bond applicant and uses tools to apply appropriate terms/conditions.
- Experience Travelers' unique culture which is very collaborative and supportive while valuing the need to balance work and life.
Primary Job Duties & Responsibilities
Underwriting & Pricing: Underwrites and assesses risk for routine, small to mid-size, renewals and new business items in conjunction with BU strategies. Makes appropriate decisions within own underwriting authority. Manages the submission and underwriting process for own agency plant, working with more experienced underwriters if outside authority. Is able to determine if an account is within or outside underwriting appetite/strategy. Makes recommendations to senior underwriter as appropriate.
Inputs financials and is able to calculate key ratios and draw conclusions about the general financial health of an account. Proactively collaborates with regional and Home Office underwriters. Maintains accurate underwriting documentation and information; Meets quality assurance standards. Underwriting Operations: Manages flow of new and renewal business. May be involved in complex non-premium bearing activities (e.g. renewal solicitation; troubleshooting billing/accounting issues, collections); is the resident go- to person for underwriting systems and process questions. Handles day-to-day business requests from agents.
Sales Management/Marketing: Identifies and captures new business opportunities via the renewal or submission process or by expanding existing relationships; may prospect for new relationships. Achieves and/or surpasses agency/broker sales goals. Develops relationships with key broker and agency staff. Executes on agency plant sales plan; may co-develop plan. Participates in Region and/or Business Unit sales meetings. May partner with colleagues in other Bond and Specialty Insurance or Travelers BUs to cross sell all Travelers products; Able to utilize analytics and tools to assist in the sale and pricing (if applicable) of accounts. Other duties as assigned.
Bachelor degree or one year of relevant business experience required.
Education, Work Experience & Knowledge
Bachelor degree preferred. Typically has 6 months to 3 years of experience. Industry Knowledge: Demonstrates a fundamental understanding of the local marketplace. Demonstrates an ability and desire to learn about Travelers and BU critical business issues and financial drivers. Product Knowledge: Working knowledge of BU products/coverages and pricing and the linkages to strategy. Understands organizational and regulatory rules, policies and procedures and effectively employs that knowledge in day-to-day work.
Job Specific & Technical Skills & Competencies
Able to use all Bond and Specialty Insurance technology tools proficiently. Negotiates skillfully in routine situations. Gains the trust of others quickly. Takes ownership and responsibility for actions and outcomes, performance and results. Identifies current or future problems or opportunities, analyzes, synthesizes and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making. Remains energized and focused in the face of ambiguity, change or strenuous demands. Demonstrates effective verbal, written and listening communication skills. Provides service excellence to internal or external clients. Exercises sound judgment, makes decisions and commits to a position. Works with and includes people from different backgrounds, experiences, cultures, races, etc. and views those differences as assets to be leveraged to accomplish business goals and objectives. Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results. Works together in situations when actions are interdependent and a team is mutually responsible to produce a result. Takes ideas different from own seriously; shares responsibility and collaborates with others; accepts constructive feedback well; does not assume a single best way. Has an accurate picture of strengths and weaknesses and is willing to improve. Seeks out experiences that may change perspective or provide an opportunity to learn new things. Provides good role model for employees and keeps a positive attitude. Acts in accordance with stated values; follows through on promises; uses ethical considerations to guide decisions and actions.
3+ years of industry related experience preferred.
Operates standard office equipment. Requires extended periods of computer use. Requires extended periods of sitting.
Licensing or Certificates
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.
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