CE-Field Communication-Sr Cons I

Northbrook, Illinois
Not Specified
Apr 11, 2018
Jun 10, 2018
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The mission of the Customer Experience Field Communication, Consultation and Education Team, as part of the Customer Experience & Retention department, is to positively impact customer satisfaction, loyalty, and retention by educating field and AOR partners with fact-based insights regarding customers needs and wants that can be incorporated into customer-facing processes and measurement systems - contributing to an improved customer experience.

How we deliver value:

Deliver Actionable Insights - Deliver a holistic view of how customers experience Allstate, in a way that drives action and advocacy

Define the Experience - Continuously draw on customer, consumer and marketplace insights, to anticipate changing expectations and define/evolve the differentiated experiences we want for our customers

Drive the Design - Drive the design of products, services and experiences that increase promoters by building value and relationships, and reduce detractors by making it easy to do business with Allstate

Job Summary

The CE Consultant on the Strategic Partnerships, Communication and Education team will be the day to day contact for assigned AORs and will analyze performance trends, documenting best practices for wins and recommending solutions for opportunity areas. This person will provide Customer Experience education, and help inspire their AOR partners to make changes to improve the overall experience for our customers.

This role leads communications for the Customer Experience department in partnership with the Corporate Relations business partner. This role helps to manages the dissemination of Customer Experience related information by creating engaging content in the form of articles, videos, presentations and more that supports the Customer Experience content strategy.

Key Responsibilities

  • Develop project plans and execute intermediate level projects
  • Collaborate and build strong partnerships with cross-functional and AOR teams
  • Consult with key stakeholders and subject matter experts to plan, write and edit communication
  • Provide support for Customer Experience events including department meetings
  • Foster relationships with key stakeholders and subject matter experts
  • Facilitate recurring meetings with AOR partners to discuss reports, trends, and new and existing initiatives
  • Translate qualitative and quantitative data into meaningful ideas and approaches to enhance the customer experience
  • Provide consultative insights to cross-functional and AOR teams to translate available data in to actionable initiatives
  • Evaluate and provide feedback on new and existing initiatives that impact customer experience
  • Measure, evaluate, and document initiatives to create repeatable, scalable best practices
  • Recommend solutions that challenge the status quo to drive improvement and innovation

Job Qualifications

  • Excellent writing skills required; must be able to demonstrate the ability to write using different styles, voices, etc.
  • Creative ability to design and develop communications solutions. This includes creating presentation materials that demonstrate a modern, fresh perspective
  • Demonstrates clear, concise and effective presentation skills
  • Proactive self-starter and highly capable of independent work with limited leader direction and support
  • Ability to think strategically, conceptually, analytically and creatively
  • Ability to develop strategies to implement tactical change

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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