AmTrust Financial Services
 

Customer Service Rep- Call Center (FT with great benefits)


Overview

Warrantech Corporation, a division of AmTrust Financial Services, is currently seeking experienced Customer Service Representatives for its Bedford, TX call center location.

Customer Service Representatives will be responsible for handling all incoming calls to our warranty call center. Warrantech provides innovative extended service plans and warranty programs to retailers, dealers, distributors and manufacturers in numerous consumer and automotive markets.

Responsibilities

  • Assist Warranty/Insurance customers by providing the highest level of service
  • Put the customer first and remain polite and professional at all times building a positive rapport with a variety of personality types
  • Receive incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, warranty terms and conditions, service calls, and general questions
  • Maintain a continual working knowledge of our clients products, services and promotions
  • Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and resolve their issues
  • Research, respond and resolve customer issues in a timely fashion
  • Retrieve information from our systems (based on customer inquiry) and communicate information back to the customer in a clear and educated manner
  • Document all customer information, communications and sales in CRM system
  • Be available to work any shift in a 24/7 call center that is offering great compensation

Duties will include the following:

  • Handling our customers first report of claims
  • Taking status calls on claims
  • Answering general questions regarding the Terms & Conditions of a Protection Plan
Qualifications

  • High school diploma or GED equivalent
  • Some college preferred
  • One year of customer service experience in a call center environment, preferably dealing with complaint resolution and escalation calls is preferred
  • Should have a knowledge and strong understanding of call center metrics
  • Achieve a minimum score of meets on all hiring assessments required
  • Proficient computer and data entry skills with proficiency in Windows based programs and superb navigational skills
  • Ability to operate dual screens with the ability to multi-task and follow procedures
  • Insurance and/or Warranty experience preferred but not required
  • Mastery of the English language, both written and verbal
  • Ability to think independently and make decisions
  • Professional telephone etiquette and excellent oral and written communication skills
  • Background that supports consistent employment and job stability
  • Willingness to learn and a passion for helping people
  • Strong attention to detail, dependability and follow through
  • Flexibility to adapt to changes in a growing organization
  • Self-motivated, positive attitude, and a love for hard work
  • Background and/or drug test may be required
  • MILLITARY APPLICANTS ARE WELCOMED!!!!!
  • Benefits:
  • Great compensation
  • We offer a truly comprehensive, competitive and affordable benefits package
  • PTO (Paid Time Off)

 

About AmTrust Financial Services

 

AmTrust Financial Services, Inc. was founded in 1998 to provide property and casualty insurance to small businesses. Through acquisitions and organic growth, AmTrust Financial Services has since grown to become a multinational property and casualty insurer specializing in coverage for small to mid-sized businesses. Our financial stability is based upon a philosophy of niche diversity with a focus on low-hazard risk.

Since its inception, AmTrust has crafted a balanced portfolio of insurance products including:

  • Multiline Small Business Insurance
  • Warranty and Specialty Risk Insurance
  • Specialty Program Business Insurance

In November 2006, the company became publicly traded on the NASDAQ Global Market under the symbol AFSI. With extensive underwriting experience and a prestigious "A" (Excellent) Financial Size "XI" rating from A.M. Best, AmTrust has earned a reputation as an innovative, technology driven provider of insurance products. Our commitment to excellence is the common thread connecting each of our businesses.