AmTrust Financial Services

Workers' Compensation Claims Supervisor


AmTrust, a commerical insurance company, is seeking a Workers' Compensation Claims Supervisor to supervise activities within the Workers' Compensation claims department in Concord, CA. The Supervisor will over see a team of 4 to 6 Claims Examiners handing WC claims. This position may also handle claims in addition to supervision of staff. The Claims Supervisor reports to a WC Claims Manager.


May oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, evaluation, negotiation and settlement

Ensures all claims eligible or ineligible for payment conform to quality, production standards, and specifications

Ensures claim processing is consistent with applicable policies, procedures and department guidelines

Analyzes and approves workers compensation claims Completes regular quality audits of staffs work, records results and counsels staff to bring work to or above standards

Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards

Establishes and executes controls to assure that the quality of the work meets or exceeds standards

Reviews and analyzes processes, procedures, and workflows to identify opportunities for process improvement and efficiency

Manages personnel administration including employee evaluations and salary administration


Bachelor's degree preferred

10+ years experience in workers compensation insurance industry

Valid adjusters license in appropriate jurisdictions or ability to obtain such

Basic understanding of laws, principles of coverage, liability, and insurance industry in general, with specific emphasis on workers compensation

Leadership skills: ability to plan, organize, delegate, and develop corporate human resources

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Vacation and Holidays.


About AmTrust Financial Services


AmTrust Financial Services, Inc. was founded in 1998 to provide property and casualty insurance to small businesses. Through acquisitions and organic growth, AmTrust Financial Services has since grown to become a multinational property and casualty insurer specializing in coverage for small to mid-sized businesses. Our financial stability is based upon a philosophy of niche diversity with a focus on low-hazard risk.

Since its inception, AmTrust has crafted a balanced portfolio of insurance products including:

  • Multiline Small Business Insurance
  • Warranty and Specialty Risk Insurance
  • Specialty Program Business Insurance

In November 2006, the company became publicly traded on the NASDAQ Global Market under the symbol AFSI. With extensive underwriting experience and a prestigious "A" (Excellent) Financial Size "XI" rating from A.M. Best, AmTrust has earned a reputation as an innovative, technology driven provider of insurance products. Our commitment to excellence is the common thread connecting each of our businesses.